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A.S. Part-Time Jobs

ITS Student Technician


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DEFINITION:

Under the supervision of the IT Systems Analyst and the general direction of both the IT Manager and IT Assistant Director, student technicians will support A.S. computer users with computer issues and respond to user helpdesk calls. Technicians will verify new users are setup with network access from their workstations and ensure that all deadlines are met. Technicians will perform daily backups of systems and call vendor tech support when necessary. Student technicians will help maintain systems across the entire SDSU campus assuring stability and functionality.

DUTIES AND RESPONSIBILITIES:

  1. Assist with the installation, configuration, and documentation of new software programs
  2. Update and configure software as well as troubleshoot any software issues.
  3. Monitor the computer hardware and software for A.S. configuration standards and policies.
  4. Recommend system improvements to IT Analyst.
  5. May assist IT Analyst with research and purchasing of new hardware and software.
  6. Ensure systems have latest software updates and security patches.

OTHER DUTIES:

Acts as an A.S. IT representative to ensure that Associated Students, San Diego State University, and Aztec Student Union policies are known to users of the student union facilities and are adhered to. Capable of communicating policies and standards of conduct effectively express expectations and problems to customers, students, and employees using the facilities.

QUALIFICATIONS:

  • Must be a regularly enrolled SDSU student carrying at least six (6) units per semester. Previous related coursework preferred.
  • Windows 7, Windows 10, and Mac OS X troubleshooting and hardware/software configuration experience required. Experience troubleshooting Windows and Macs in a help desk environment is preferred.
  • Ability to work well with people and a strong dedication to provide quality customer service in a prompt and courteous matter. Must be detail-oriented and able to communicate effectively both verbally and in writing.
  • Must have the ability to use critical thinking skills to solve problems independently. Ability to work in a fast paced environment with frequent interruptions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work conditions may vary depending upon the location of job tasks required; may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working indoors, the lighting and temperature are adequate. The work environment may involve exposure to various elements including but not limited to: chemicals, dust, fumes, cold, heat, noise, vibrations and dampness. While working outdoors, the work environment may involve exposure to various elements including but not limited to: sun, heat/cold, dust, pollens and other environmental risks.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads. Depending on job tasks, physical demands may require standing and walking for extended lengths of time and may require lifting, pushing, pulling, moving and carrying items up to 50 pounds (unassisted) and 75 pounds (with assistance), and using ladders.

HOURS:

Available to work a minimum of 10 hours during academic year, including summer break, Monday-Friday.

COMPENSATION:

Range II, Step I, $12.20 per hour


Not Currently Hiring
Please check back at a later date. Thank you!