Dockmaster Program Assistant

Dockmaster Program Assistant Job Description

Under the direction of the MBAC Instructional Supervisor, the Dockmaster Program Assistant is responsible for assisting in training, scheduling, and supervising staff; completing administrative tasks related to the department; and completing assigned tasks that may require a high level of skill or attention to detail. This position will focus on the safety and operations of the MBAC Dockmaster department by providing additional support and supervision for dockmaster staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

  • Provide support to the MBAC Instructional Supervisor in training and supervising MBAC dockmasters
  • Maintain safety of the MBAC rental program
  • Responsible for assisting with hiring, training, scheduling, coaching, and evaluating dockmaster staff
  • Plan and implement department trainings and in-service trainings for the dockmaster staff
  • Coordinate daily tasks and ongoing projects
  • Assist with administrative tasks including but not limited to scheduling staff, data entry, and completing reports
  • Propose future efficiencies and establish protocols and procedures for the rental department
  • Maintain strong communication with MBAC full time staff
  • Supervise and complete duties of closing supervisor when assigned.
  • Other duties as assigned

Customer Service and Collaboration

  • Serves as main point of contact for customers and Office Assistants regarding dockmaster/rental issues
  • Ensures all staff are providing the best customer service and value possible
  • Responds to customer inquiries, complaints, and issues in a timely fashion
  • Establishes and maintains working relationships with various A.S. and University departments

Safety

  • Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
  • Adheres to Associated Students’ Code of Safe Practices
  • Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
  • Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

  • High School Diploma
  • Bachelor’s Degree from a regionally accredited college or university in Recreation, Physical Education, or a related field preferred

Experience:

  • Two years of demonstrated experience in customer service and water safety

License & Certification:

  • Red Cross Waterfront Lifeguarding (must be obtained within the first month of employment)
  • US Powerboating Safe Powerboat Handling (must be obtained within the first month of employment)
  • FBI, DOJ, and LiveScan fingerprint clearance
  • Current valid Driver’s License

Trainings:

  • Must complete Gender Awareness and Sexual Harassment Prevention trainings within 30 days of hire

PERFORMANCE EXPECTATIONS

  • Complete tasks and projects that require high level of skill and/or attention to detail
  • Must be available weekends
  • Able to multitask while working in a fast paced environment
  • Capable of maintaining positive working relationships with staff, customers, and vendors
  • Able to work independently with minimal supervision and as a team player
  • Able to interact effectively with a wide diversity of people and support San Diego State University Associated Students’ values and mission

KNOWLEDGE, SKILLS & ABILITIES

  • Must be aware of current trends in watersport rentals
  • Must have excellent knowledge of boating laws and regulations including regulations specific to Mission Bay
  • Must be well organized and able to prioritize work, problem solve, make decisions, and meet scheduled deadlines under pressure
  • Must be able to follow oral and written directions and follow projects through to completion
  • \Must have strong English language skills and the ability to read, write, and verbally communicate at a level appropriate to the duties of the position
  • Ability to operate a computer, proficiency with Microsoft Office Suite (i.e. Word, Excel, PowerPoint), and ability to learn and utilize new software programs
  • Ability to gather and organize data, draw logical conclusions, and discern implications
  • Must be able to lead by example and serve as a teacher/mentor to staff within the department and at MBA>

SCHEDULE & WORKING CONDITIONS

This is a part-time position. Flexibility and willingness to work long hours including weekends with high demand during summer

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will involve exposure to salt water, cold water, sun, wind, rain, weather, sand, seaweed, sea grass, ocean currents, sea creatures, breaking waves, and other outdoor elements.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include but are not limited to: swimming, swimming in rough and deep water, walking, running, walking or running over rough or uneven surfaces, bending, stooping, lifting, pushing, pulling, and carrying loads. Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 10 pound object for at least 20 yards, and tread water for at least 2 minutes. Must be able to watch and supervise individuals or groups of customers in the ocean and/or bay while coaching technique and supervising safety. Must be able to recognize and respond to emergencies and prevent injuries or drowning.

RELATIONSHIPS

Inside the Organization:

  • Reports to the MBAC Instructional Supervisor
  • Works closely with Office Assistants and other staff members
  • Supervises Dockmasters

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.