Media Studio Lead Technician

Under the direction of the Assistant Director of Operations and the supervision of the Technical Services Coordinator, the Media Studio Lead Technician position is intended to provide higher-level support for the Media Studio Technician team. This position is a leadership position and will be looked at to assist with higher-level trainings, perform critical administrative duties as needed and work higher-tiered special events in the absence of appropriate full-time staff. This position will assist in leading the direction of the Media Studio team by providing constructive feedback and suggesting ideas regarding improvements and changes.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

Ensures the programs within the facilities are operating in accordance with guidelines established by the Associated Students, San Diego State University, and the Student Union facilities
Provides direction to the part-time Media Studio Technicians and Backdoor Studio clients as needed
Serves as the primary representative of Associated Students responsible for the studio needs in the absence of full-time staff
Maintains positive working relations with other Studio staff in regards to project timelines
Assists in overseeing larger sessions, providing aid in setup and advising other Studio staff
Ensures adherence to Studio policies by Studio staff and clientele
Communicates with Studio Technicians to assist in prioritizing tasks, requests, and concerns
Assigns pre-event tasks or studio-enhancing projects to technicians to execute during lighter work periods
Ensures all Backdoor Studio equipment remains secure and accounted for following studio session reservations
Assists with the coordination of the Media Studio Technician training program to ensure training timelines are adhered to
Performs other media studio-related duties, responsibilities and projects as assigned

Administration

Responsible for the execution of day-to-day activities including reservations that take place within the Backdoor Studio
Assists full-time staff in routine Safety Inspections for all Student Union facilities
Creates training documents and updates Studio staff on policy and/or studio updates
Prepares periodic email updates regarding potential policy/equipment updates to full-time staff based on day-to-day logistics assessments
Ensures proper staffing through weekly scheduling of technician shifts and processes technician shift coverage requests
Completes daily shift report, documenting information delineated on the online form and summarizing relevant details for review by Aztec Student Union full-time staff
Completes Incident Reports, Injury/Illness Reports, Work Orders, and other documentation in terms of incidents that occurred within Aztec Student Union facilities
Reviews daily shift reports submitted by Media Studio Technicians for issues and/or concerns that require attention
Completes post-event reports documenting all aspects in regards to events held in any student union facilities
Notifies full-time staff in a timely manner when it is determined that equipment is missing or it is found to be damaged

Studio Management

Performs daily Media Studio inspections periodically throughout shift; generates reservations, equipment, and general usage reports, as well as reporting any issues discovered during inspections
Coordinates and assists with the pre-session setup of all studio spaces as requested by clients in accordance with the daily setup sheets
Advises clientele on proper usage techniques for applicable studio equipment
Conducts periodic and frequent inventory audits to account for all equipment and assess inventory needs

Staff Supervision

Assists the Assistant Director of Operations and Technical Service Coordinator in the training, education, and peer guidance of Media Studio Technicians to perform their duties and responsibilities in accordance with Aztec Student Union Student Employee Training Guide
Leads in the set-up and strikes of studio setups throughout shift; ensures completion of upcoming programs on-time as dictated by the program schedule
Assists with conducting bi-weekly staff meetings for the studio area
Contributes to assessment for performance evaluations for Media Studio Technicians
Assists with the recruitment, selection, and hiring of Media Studio Technicians

Customer Service and Collaboration

Establishes and maintains positive working relationships with various A.S. and University departments and customers

Safety

Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students’ Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid reoccurrence. Ensures completion of proper documentation is accurate for each accident (employee and/or non-employee) and forwards to supervisor
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately
Performs fire and life safety procedures, and acts as a responsible party for ensuring fire and life safety in the absence of full-time staff

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

Must be currently enrolled at San Diego State University, taking a minimum of 6 units
Preferred candidate will be a returning student for at least one additional school year

Experience:

Open to current internal Aztec Student Union Applicants only
Minimum 1 semester of Aztec Student Union employment experience preferred

Trainings to be completed within 30 days of hire:

Anti-Harassment for Supervisors
Gender Awareness Training

PERFORMANCE EXPECTATIONS

Must be able to effectively direct the work of fellow part-time student employees
Must be able to facilitate meetings, trainings, and orientations in a professional manner
Must be detail-oriented and able to communicate effectively both verbally and in writing
Must have a flexible schedule and willingness to work weekends, holidays, opening and closing shifts; ability to work during summers and break periods is preferred
Must be able to provide constructive and positive feedback to student staff during shift
Must be able to communicate building issues to appropriate full-time staff
Demonstrate confidence in making appropriate decisions in difficult situations

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of industry standard software/hardware including, but not limited to, Dante, Black Magic, Yamaha, etc.
Advanced knowledge in the set-up, use and programming of media studio equipment, including, but not limited to, audio consoles, lighting fixtures/consoles, video cameras and switchers
Knowledge of common-practice media studio equipment troubleshooting methods; willingness to learn and develop new media studio equipment preventative maintenance procedures
Knowledge of Aztec Student Union facilities emergency evacuation procedures
Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests
Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
Ability to operate a computer, proficiency with Microsoft Office Suite (i.e. Word, Excel, PowerPoint) and ability to learn and utilize new software programs
Ability to gather and organize data, draw logical conclusions and discern implications
Well organized, ability to effectively multi-task, ability to prioritize work, problem solve, make decisions and meet scheduled deadlines under pressure
Ability to maintain high level of confidentiality
Ability to work on a team and promote strong teamwork-centered values

SCHEDULE & WORKING CONDITIONS

This is a part-time (12-20 hours/week), position with expected hours to be worked during business hours of Monday through Friday, 8 a.m. to 4:30 p.m. This position requires a flexible schedule and a willingness to work weekends, holidays and opening/closing shifts. The ability to work during summer and winter break periods is preferred.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work conditions may vary depending upon the location of job tasks required; may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working indoors, the lighting and temperature are adequate. The work environment may involve exposure to various elements including but not limited to: chemicals, dust, fumes, cold, heat, noise, vibrations and dampness. While working outdoors, the work environment may involve exposure to various elements including but not limited to: sun, heat/cold, dust, pollens and other environmental risks.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads. Depending on job tasks, physical demands may require standing and walking for extended lengths of time and may require lifting, pushing, pulling, moving and carrying items up to 50 pounds (unassisted) and 75 pounds (with assistance), and using ladders.

RELATIONSHIPS

Inside the Organization:

Directly supervised by the Assistant Director of Operations and the Technical Services Coordinator
Provides direction to the part-time Media Studio Technicians, Audio Visual Technicians and other part-time subcontracted laborers

Outside the Organization:

Provides coordination of services to general student population who are utilizing Backdoor Studio amenities

EMPLOYMENT CATEGORY: Range II, Step I – Starting Rate: $13.50 per hour

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.