Sport Club Site Supervisor

Under the direction of the Competitive Sports Manager and Competitive Sports Supervisor, the Sport Clubs Site Supervisor is responsible for providing on-site supervision for sport club events and activities; enforcement of program policies and procedures; event set up/break down; and ensuring each event or activity is delivered in a safe and enjoyable manner with an emphasis on risk management and customer service. Overall the Sport Club Site Supervisor provides a high standard of the Aztec Recreation experience with a focus on customer service and safety.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

Prepares sport club sites for scheduled activities
Provides on-site supervision for team practice, competition, and special events
Enforces all program rules, policies, and procedures as outlined in the Sport Club Handbook and Staff Handbook
Ensures each Sport Club event is delivered in a safe and enjoyable manner with emphasis on risk management and customer service
Completes and submits daily reports and forms
Establishes and maintains effective communications and working relationships with Sports Club participants and coaches
Attends and participates in bi-weekly Sport Club Staff meetings
Maintains a positive and patient attitude at all times
Has knowledge of the mission and goals of Aztec Recreation and the Associated Students and demonstrates a commitment to achieving them
Assists with other relevant duties as assigned

Customer Service and Collaboration

Establishes and maintains working relationships with various A.S. and University departments
Greets all customers in a timely manner
Assists all customers with questions and/or comments
If unable to assist, refers customer to someone who can
Maintains positive and effective working relationships with all customers
Informs supervisor of any customer issues

Safety

Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students’ Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid reoccurrence
Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

Must be currently enrolled at San Diego State University, taking a minimum of 6 units
Priority given to Work Study

Experience:

Experience with event management and customer service preferred
Knowledge and/or participation of Aztec Recreation programs and facilities preferred

License & Certification:

First Aid and CPR/AED certifications required

Trainings:

Must complete Gender Awareness training within the first 30 days of hire

PERFORMANCE EXPECTATIONS

Must be capable of maintaining positive working relationships with staff and customers
Must be able to exercise tact and exhibit sound professional judgment
Must be able to work with confidential items and understand the importance of confidentiality in project work
Strong organizational skills required
Must be able to follow oral and written directions and follow projects through to completion
Must be punctual and regular in attendance: arrive on time and ready for the workday
Must be professional and courteous at all times
Must be able to work well with different work styles
Must possess a friendly attitude and demeanor

KNOWLEDGE, SKILLS & ABILITIES

Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests
Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
Ability to operate a computer, proficiency with Microsoft Office Suite (i.e. Word, Excel, PowerPoint) and ability to learn and utilize new software programs
Ability to manage information flow (including internal, external and customer communication)

SCHEDULE & WORKING CONDITIONS

This is a part-time position. Must be able to work up to 20 hours per week including evenings and weekends. Work shifts will be scheduled with full consideration of employee’s academic schedule.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work conditions may vary depending upon the location of programs; programs may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working indoors, the lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment with standard office equipment available and in recreation environment with standard gym and sports equipment.

When working outdoors for program activities, exposure to sun, heat, wind, rain, weather and other outdoor elements expected. Outdoor areas will include field areas, pools, and courts. Work may involve exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, and/or loud noises.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads up to 50 pounds (unassisted) and 75 pounds (with assistance). Work may require standing and moving for extended periods. This position may also call for occasional business-related driving.

RELATIONSHIPS

Inside the Organization:

Reports to the Competitive Sports Manager
Works closely with the Competitive Sports Supervisor, Competitive Sport Program Assistant, and Assistant Athletic Trainers
Interacts with sport club coaches and team members
Interfaces with other Aztec Recreation Staff

Outside the Organization:

Athletic Department coaches and staff

MVR and DMV record review is required for positions that drive university vehicles and/or passengers for program related trips.