Team Challenge Facilitator
Team Challenge Facilitator Job Description
Under the direct supervision of the Outdoor Programs Coordinator and Team Challenge Lead, the Team Challenge Facilitator assists with delivering enjoyable and safe team building programs while exercising good judgment, decision making and leadership. The Team Challenge Facilitator will work with groups facilitating an array of ground based team building, low height and high height challenge course activities, and outdoor trips at various San Diego County locations. Additional roles include program planning, routine maintenance, and conducting skill/safety/risk assessments. Becoming an integral member of a hard working team of full-time and part-time staff within Aztec Recreation, the Facilitator should possess the ability to work independently and as a team member interacting with a diverse population of Aztec Recreation members and staff.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Administers safe, enjoyable, customized team building programs for members of the San Diego State University and surrounding community
- Supervises all participants and ensures safety protocols are followed at all times
- Engages participants by implementing interactive activities while creating a safe and inclusive environment
- Utilizes quality judgement, group dynamic managing to provide a safe learning environment encouraging participants to fully engage in the offered activities
- Has thorough understanding of the policies and regulations of each team building facility, Aztec Recreation, and Associated Students and is able to explain and enforce the rules to members and participants
- Educates, explains and enforces all policies and procedures consistently to participants, members, and guests
- Serves as an active member in the Emergency Action Plan if an incident were to occur
- Manages team challenge facility spaces (ex. Storage, facility, challenge course, etc.) at all times keeping each area clean, neat and free of any hazardous objects noting any maintenance items needing attention
- Attends and participates in all ARC, Aztec Adventures and Team Challenge staff meetings, trainings and completes program documentation
Customer Service and Collaboration
- Establishes and maintains working relationships with various Associated Students and University departments
- Ensures customer service standards are met; responding to customer inquiries in a timely manner
- Maintains positive and effective working relationships with all customers
- Informs supervisor of any customer issues
- Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
- Adheres to Associated Students’ Code of Safe Practices
- Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
- Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately
- Must be currently enrolled at San Diego State University, taking a minimum of 6 units
- Successful completion of ENS 138 Adventure Leadership I earning at least an “A” or equivalent coursework or training with demonstrated skills in the following: facilitate small group activities for groups 8 – 15 in size, demonstrate proper base rope management skills, execute dynamic/ static rescue procedures, illustrate proper use/wear of harness and helmet, and perform safety checks of gear and climbing commands.
License & Certification:
- First Aid and CPR/AED certifications are required
- Must complete Gender Awareness training within 30 days of hire
- Successfully complete one or more ENS138 Outdoor Skills Courses (Backpacking, Camping, Canoeing, or Wilderness First Aid) or ENS 139 Rock Climbing Skill Courses (Beginning Rock Climbing or Intermediate Rock Climbing) preferred
- Proficient computer skills required: must be able to utilize Google Email and Calendar, create reports/presentations utilizing Windows XP, Microsoft Excel, Word and PowerPoint as required/needed
- Knowledge about Aztec Recreation and Aztec Adventure is an asset
- Experience working with a variety of groups of customers ranging from youth to corporate is preferred
License & Certification:
- Additional wilderness certifications (WFA, WFR, WEMT, PCGI, Adventure Leadership Courses, ACA, AMGA, CWI, ACCT, etc.) preferred
- Must be able to work one-on-one and with groups as many as 15 people
- Must be able to work with confidential items and understand the importance of confidentiality in project work
- Must be capable of maintaining positive working relationships with staff and customers
- Must be able to exercise tact and exhibit sound professional judgment
- Must be punctual and regular in attendance: arrive on time and ready for the workday
- Must be able to work efficiently and show initiative
- Must be able to physically lead and demonstrate the skill and/or activity
- Must meet commitments and complete tasks satisfactorily by demonstrating thoroughness, completeness, follow through on presentation and appearance of work
- Must be able to work independently and stay focused under pressure
- Must be accurate and pay attention to detail with strong organizational skills
- Must be able to follow oral and written directions and follow projects through to completion
KNOWLEDGE, SKILLS & ABILITIES
- Evidence of and ability to articulate a strong, current, practical knowledge of outdoor programming
- Ability to work with a diverse group of people effectively and diplomatically
- Ability to manage information flow prioritizing tasks effectively (including internal, external and participant communication)
- Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests
- Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
- Ability to take the initiative for additional projects and be self-motivated to initiate interactions with participants
SCHEDULE & WORKING CONDITIONS
This is a part-time position. Must be able to work up to 20 hours per week including evenings and weekends. Employee schedules vary according to business needs of the summer months. Extended workdays required for programs based on travel time to off-site locations.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While working indoors, the lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. Work is generally performed within an office environment, with standard office equipment available and in recreation environment including challenge courses. Possible exposure to distracting/uncomfortable noise levels may require hearing protection to be worn when performing duties.
When working outdoors for program activities, exposure to sun, heat, wind, rain, weather and other outdoor elements expected. Outdoor areas will include trails, campgrounds, field areas, lakes, rivers, pools, and challenge courses located in forested areas.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads up to 50 pounds (unassisted) and 75 pounds (with assistance), and using ladders. Work may require standing and moving for extended periods and working at heights.
Inside the Organization:
- Position is supervised by the Aztec Adventures – Outdoor Programs Coordinator and Team Challenge Lead
- May include interaction other full-time staff within Aztec Recreation, including, but not limited to, Recreation Director, Associate Director of Programs, Associate Director of Member Services and Facilities, Facilities Supervisor, Member Services Supervisor and Coordinator, Building Services and Engineers, Member Services Supervisor, Marketing Coordinator, and Office Supervisor
- Additional interactions may include part-time staff within Aztec Recreation
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.
Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.
MVR and DMV record review is required for positions that drive university vehicles and/or passengers for program related trips.