Youth Camp Program Assistant

Under the immediate supervision of the Youth Programs and Events Supervisor, the Youth Camp Program Assistant assists with the administrative and operational duties of MBAC Summer Camp. This broad-based position assists with day-to-day operations of The Watersports Camp including scheduling, supervising camp staff, overseeing the Counselor-in-Training program, and ensuring high-quality camp programming and service.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

Supervises and schedules camp activities
Oversees Counselor-in-Training administrative functions
Ensures high-quality customer service standards are met by staff
Works to address customer issues to the highest standards of customer service

Scheduling

Works with MBAC Program Assistants to ensure appropriate staffing of camp activities
Ensures regular communication of camp enrollments and staffing needs to Program Assistants
Posts counselor work schedules and duty schedules by Wednesday afternoon each week
Monitors Kronos weekly for accuracy and budgeting
Creates weekly CIT assignments

Operations

Assists in the day-to-day operations of camp activities
Actively seeks out and addresses camp issues as they arise to the highest standard of customer service
Addresses parent and camper concerns
Conducts regular daily checks of camp medical bags and records completion
Assists with coordinating classroom space, storage space, and equipment needs each day
Ensures daily set-up of classroom and equipment space
Maintains and inventories weekly lost and found
Ensures equipment and materials are cleaned and stored at completion of each day
Participates in weekly staff safety meeting
Ensures high quality camp programming and services
Assists with ensuring staff are meeting safety and service expectations
Performs regular group checks and supervision of groups in the field
Communicates with counselors and assists with addressing staff issues promptly
Communicates issues with Youth Programs and Events Supervisor in a timely manner
Provides feedback on staff and programs and makes recommendations for improvement
Verifies scheduled staff is present, on time and informed of activity details
Ensures adequate supervision of each activity
Ensures staff are at their duties on time and there is adequate coverage
Performs daily preparation of camp materials and equipment
Assists with communicating equipment needs to maintenance department
Daily prep of group roll cards, backpacks, and rescue equipment
Prepares group pizza activity supplies
Coordinates with Special Events Program Assistant with group equipment needs
Oversees CIT Program
Oversees camp check-in/check-out
Ensures set-up standards of check-in and t-shirt distribution are met
Ensures adequate coverage on lawn during check-in
Oversees parking operations including set-up and breakdown, staffing and efficiency

Administration

Ensures camp staffing needs are met and input into WhenToWork scheduling software
Assist with input of camper and CIT waiver and other information into online camp database
Assist with inputting group/buddy requests and assigning campers to afternoon groups
Assist with waiver tracking and input into online camp database
Track and log camper medication and red bags

Customer Service and Collaboration

Serves as point of contact for parents and counselors
Ensures staff are providing the highest quality customer service and value possible
Responds to CIT Program inquiries in a timely fashion
Works with Youth Programs Supervisor to promptly respond to customer issues
Actively seeks out issues and addresses them as they occur

Safety

Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students’ Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid reoccurrence
Ensures proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

High School Diploma
Bachelor’s Degree from a regionally accredited college or university in Recreation, Physical Education, or a related field preferred

Experience:

Minimum of two years of customer service experience
Experience working with youth 6-17 years old in a camp environment
Ability to rig and de-rig Hobie Getaways and Holder 14s (or be willing to learn within first month of employment)

License & Certification Requirements:

Red Cross Waterfront Lifeguarding (must be obtained within the first month of employment)
US Powerboating Safe Powerboat Handling (must be obtained within the first month of employment)
US Sailing Counselor Qualification or equivalent experience (must be obtained within first month of employment)
FBI, DOJ, and LiveScan fingerprint clearance
Current valid Driver’s License

PERFORMANCE EXPECTATIONS

Complete tasks and projects that require high level of skill and/or attention to detail
Able to multitask while working in a fast paced environment
Able to perform detailed tasks
Capable of maintaining positive working relationships with staff, customers, and vendors
Able to work independently with minimal supervision and as a team player
Able to interact effectively with a wide diversity of people and support San Diego State University Associated Students’ values and mission

KNOWLEDGE, SKILLS & ABILITIES

Must have excellent organizational skills
Must have knowledge of MBAC camp programs
Must have excellent knowledge of boating laws and regulations including regulations specific to Mission Bay
Must be well organized and able to prioritize work, problem solve, make decisions, and meet scheduled deadlines under pressure
Must be able to follow oral and written directions and follow projects through to completion
Must have strong English language skills and the ability to read, write, and verbally communicate at a level appropriate to the duties of the position
Ability to operate a computer, proficiency with Microsoft Office Suite (i.e. Word, Excel, PowerPoint), and ability to learn and utilize new software programs
Must be able to lead by example and serve as a teacher/mentor to staff within the department and at MBAC

SCHEDULE & WORKING CONDITIONS

This is a part-time position. Flexibility and willingness to work long hours including weekends with high demand during summer.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will involve exposure to salt water, cold water, sun, wind, rain, weather, sand, seaweed, sea grass, ocean currents, sea creatures, breaking waves, and other outdoor elements.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include but are not limited to: swimming, swimming in rough and deep water, walking, running, walking or running over rough or uneven surfaces, bending, stooping, lifting, pushing, pulling, and carrying loads. Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 10 pound object for at least 20 yards, and tread water for at least 2 minutes. Must be able to watch and supervise groups of students in the ocean and/or bay while coaching technique and supervising safety. Must be able to recognize and respond to emergencies and prevent injuries or drowning.

RELATIONSHIPS

Inside the Organization:

Reports to the MBAC Youth Programs & Events Supervisor and MBAC Assistant Director
Works closely with Office Assistants and other staff members
Supervises Camp Counselors and Counselors-In-Training

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.