Under the direct supervision of the Outdoor Programs Coordinator and the Climbing Wall Leads, the Climbing Wall Attendant will assist with the climbing wall supervision, safety orientation clinics, skills clinics, route setting, wall maintenance, open recreation hours, and management of a safe climbing environment. Becoming an integral member of a hard working team of full-time and part-time staff within Aztec Recreation, the Attendant should possess the ability to work independently and as a team member interacting with a diverse population of Aztec Recreation members and staff.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assists with the daily supervision of the climbing wall and climbers, enforcing all policies and procedures to maintain a safe environment managing the risks associated with indoor rock climbing
- Encourages and interacts with other climbers assisting in technical advice, body positioning and movements
- Creates a welcoming atmosphere for guests at the climbing wall
- Manages office/climbing facility during operating hours and is responsible for keeping the office and wall clean, neat and free of any hazardous objects noting any maintenance items needing attention
- Sets climbing routes of varying difficulty on a consistent basis (3-4 routes/month and as directed by the program supervisor/ lead)
- Confidently assists with the skill assessment, climbing wall orientations, ENS courses, and special events
- Assist with the delivery of team building and or special events as assigned.
- Ensures customer service standards are met; responds to physical, virtual, and verbal comment cards in a timely manner
- Educates, explains and enforces all policies and procedures consistently to participants, members, and guests
- Serves as an active member in the Emergency Action Plan if an incident were to occur
- Attends and participates in all ARC, Aztec Adventures staff meetings and trainings
Customer Service and Collaboration
- Establishes and maintains working relationships with various Associated Students and University departments
- Ensures customer service standards are met; responding to customer inquiries in a timely manner
- Maintains positive and effective working relationships with all customers
- Informs supervisor of any customer issues
- Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
- Adheres to Associated Students’ Code of Safe Practices
- Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
- Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately
- Provides appropriate safety instruction and regularly inspects program environment and equipment to ensure safety
- Must be currently enrolled at San Diego State University, taking a minimum of 6 units
- Successful completion of ENS 138 Adventure Leadership I earning at least an “A” or equivalent coursework or training with demonstrated skills in the following: facilitate small group activities for groups 8 – 15 in size, demonstrate proper base rope management skills, execute dynamic/ static rescue procedures, illustrate proper use/wear of harness and helmet, and perform safety checks of gear and climbing commands.
License & Certification:
- First Aid and CPR/AED certifications are required
- Must complete Gender Awareness and Computer Security trainings within 30 days of hire
- Successfully complete one or more ENS138 Outdoor Skills Courses (Backpacking, Camping, Canoeing, or Wilderness First Aid) or ENS 139 Rock Climbing Skill Courses (Beginning Rock Climbing or Intermediate Rock Climbing).
- Previous experience climbing outdoors and/or work at an indoor climbing gym is preferred with working knowledge of climbing equipment and rope managements
- Proficient computer skills required: must be able to utilize Google Email and Calendar, create reports/presentations utilizing Windows XP, Microsoft Excel, Word and PowerPoint as required/needed
- Knowledge about Aztec Recreation and Aztec Adventure is an asset
- Experience working with a variety of groups of customers ranging from youth to corporate is preferred
- Specific experiences in the fields of backpacking, camping/hiking, paddling, and or climbing are preferred
License & Certification:
- Additional wilderness certifications (WFA, WFR, WEMT, PCGI, , ACA, AMGA, CWI, etc.) preferred
- Must be able to develop and maintain quality effective working relationships with students, faculty, staff, and co-workers within a diverse, frequently changing campus community
- Must be able to work with confidential items and understand the importance of confidentiality in project work
- Must be capable of maintaining positive working relationships with staff and customers
- Must be able to exercise tact and exhibit sound professional judgment
- Must be punctual and regular in attendance: arrive on time and ready for the workday
- Must be able to work efficiently and show initiative
- Must be able to physically lead and demonstrate the skill and/or activity
- Must meet commitments and complete tasks satisfactorily by demonstrating thoroughness, completeness, follow through on presentation and appearance of work
- Must be able to work independently and stay focused under pressure
- Must be accurate and pay attention to detail with strong organizational skills required
- Must be able to follow oral and written directions and follow projects through to completion
KNOWLEDGE, SKILLS & ABILITIES
- Ability to work with a diverse group of people effectively and diplomatically
- Ability to manage information flow prioritizing tasks effectively (including internal, external and participant communication)
- Ability to demonstrate experience in top-rope climbing and bouldering settings
- Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests
- Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
- Evidence of and ability to articulate a strong, current, practical knowledge of outdoor programming
- Ability to take the initiative for additional projects and be self-motivated to initiate interactions with participants
SCHEDULE & WORKING CONDITIONS
This is a part-time position. Must be able to work up to 20 hours per week including evenings and weekends; employee schedules vary according to business needs throughout a full academic year.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While working indoors, the lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. Work is generally performed within an office environment with standard office equipment available and in recreation environment including climbing wall. Possible exposure to distracting/uncomfortable noise levels may require hearing protection to be worn when performing duties.
When working outdoors for program activities, exposure to sun, heat, wind, rain, weather and other outdoor elements expected. Outdoor areas will include trails, campgrounds, field areas, lakes, rivers, pools, and challenge courses located in forested areas.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads up to 50 pounds (unassisted) and 75 pounds (with assistance), and using ladders. Work may require standing and moving for extended periods and working at heights.
Inside the Organization:
- Position is supervised by the Aztec Adventures – Outdoor Programs Coordinator and the Climbing Wall Lead
- May include interaction other full-time staff within Aztec Recreation, including, but not limited to, Recreation Director, Associate Director of Programs, Facilities Supervisor, Member Services Supervisor and Coordinator, Building Services and Engineers, Member Services Supervisor, Associate Director of Member Services and Facilities, photographer, and videographer
Range I – Starting Rate: $11.50 per hour
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.
Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.
MVR and DMV record review is required for positions that drive university vehicles and/or passengers for program related trips.