Under the direct supervision of the Outdoor Programs Coordinator and the Climbing Wall Lead, the Climbing Wall Attendant will assist with climbing supervision, route setting, maintaining climbing wall, and managing safe climbing environment. Becoming an integral member of a hard working team of full-time and part-time staff within Aztec Recreation, he/she should possess the ability to work independently and as a team member interacting with a diverse population of Aztec Recreation members and staff.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assists with supervision of the wall and its climbers enforcing all policies and procedures to maintain a safe environment managing the risks associated with indoor rock climbing.
- Encourages and interacts with other climbers assisting in technical advice, body positioning and movements, and creates a welcoming atmosphere for guests.
- Maintains, cleans and organizes climbing wall, climbing wall office, equipment and surrounding area at all times (This includes: setting and stripping routes, repairing t-nuts, removing broken holds, replacing torn or missing tape/tags, cleaning holds, inspecting equipment, spraying and returning used shoes and harnesses to their proper location in a timely manner, keeping the desk and all workspace around the computer clean and tidy, keeping the floor of the office organized and clean of any unnecessary items, and generally taking initiative to complete any other tasks which are noticed).
- Sets climbing routes of varying difficulty on a consistent basis (3-4 routes/month and as directed by the Climbing Wall Lead).
- Confidently assists with the skill assessment, Climbing Wall orientations, ENS Courses, and Special Events.
- Attends and participates in all ARC, Aztec Adventures and Climbing Wall staff meetings and trainings.
- Shares knowledge of Aztec Adventures, outdoor programs, and ENS courses offered
- Ensures customer service standards are met; responds to physical, virtual, and verbal comment cards in a timely manner
- Has an understanding of the policies and regulations of the facility, Aztec Recreation, and Associated Students and be able to explain and enforce the rules to inquiring members and participants
- Becomes an important member in the Emergency Action Plan if an incident were to occur
- Enforces and demonstrates all ARC (including Climbing Wall) policies and safety practices
- Manages a clean and tidy office during operating hours and is responsible for keeping the office and wall clean, neat and free of any hazardous objects noting any maintenance items needed attention
Position is supervised by the Aztec Adventures – Outdoor Programs Coordinator. Further interactions may include other full-time staff within Aztec Recreation, including, but not limited to, Recreation Director, Associate Director of Programs, Facilities Supervisor, Member Services Supervisor and Coordinator, Building Services and Engineers, Evening Member Services Supervisor, Associate Director of Member Services and Facilities, photographer, and videographer.
PERFORMANCE EXPECTATIONS: KNOWLEDGE, SKILLS & ABILITIES:
- Punctual and regular in attendance: arrive on time and ready for the workday
- Complete tasks satisfactorily
- Meet commitments
- Work independently
- Stay focused under pressure
- Ability to prioritize workload
- Ability to manage information flow (including internal, external and participant communication)
Interpersonal Skills and Teamwork
- Work effectively with other employees/departments
- Develop positive working relationships
- Help improve work process
- Help to accomplish specific tasks
Quality and Accuracy
- Attention to detail and accuracy
- Demonstrate thoroughness, completeness, follow through on presentation and appearance of work
- Greet all participants in a timely manner
- Assist all participants with questions and/or comments
- If unable to assist, refers participant to someone who can
- Maintain positive and effective working relationships with all participants
- Inform supervisor of any participant issues
- Additional wilderness certifications (WFA, WFR, WEMT, PCGI, Adventure Leadership Courses, ACA, AMGA, CWI, etc.) preferred
- Must be able to work with confidential items and understand the importance of confidentiality in project work
- Must be professional and courteous at all times
- Must possess a friendly attitude and demeanor
- Must be able to work well with different work styles
- Must be able to work efficiently and show initiative
- Ability to take the initiative for additional projects and be self-motivated to initiate interactions with participants
- Prior knowledge about Aztec Recreation & Aztec Adventures is an asset
MINIMUM & PREFERRED QUALIFICATIONS:
- Must be a current SDSU student taking a minimum of six units
- Must be willing to work a maximum of 20 hours a week during academic year
- Must be First Aid and CPR/AED certified prior to starting employment
- Must have ability to develop and maintain quality effective working relationships with students, faculty, staff, and co-workers within a diverse, frequently changing campus community.
- Successful completion (Earning Grade of A) of ENS 138 Adventure Leadership I & II Courses--offered fall and spring semesters.
- Ability to demonstrate experience in top-rope climbing and bouldering settings.
- Previous experience climbing outdoors and/or work at an indoor climbing gym is preferred with working knowledge of climbing equipment/ rope managements
- Ability to take responsibility/attend for specific aspects of mandatory staff trainings and meetings
- Must be able to physically lead and demonstrate the skill and/or activity
- Ability to work with a diverse group of people effectively and diplomatically; must be able to work one-on-one and with groups as many as 60 people
- Must possess excellent customer service skills, including written and oral communication
- Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
- Must possess proficient computer skills; utilize Google Email and Calendar, create reports/presentations utilizing Windows XP, Microsoft Excel, Word and PowerPoint as required/needed
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While working indoors, the lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. Work is generally performed within an office environment, with standard office equipment available. Possible exposure to distracting/uncomfortable noise levels may require hearing protection to be worn when performing duties
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads. Depending on job tasks, physical demands may require standing and walking for extended lengths of time and may require lifting, pushing, pulling, moving and carrying items up to 50 pounds (unassisted) and 75 pounds (with assistance), and using ladders.
Part-Time, Range I – Starting Rate: $11.50 per hour