Aztec Lanes Lead

Under the direction of the Aztec Lanes Coordinator, the Aztec Lanes Lead will assist with on–site supervision of Aztec Lanes customer service and operations. Becoming an integral member of a hard working team of full-time and part-time staff with in Aztec Recreation, the Lead should possess the ability to work independently and as a team member. Leads should also have the ability to take strong initiative and responsibility for long term and short-term projects and possess the willingness and flexibility to work with a diverse population of participant, members and Aztec Lanes staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

Serves as on-site supervisor during absence of Aztec Lanes Coordinator
Opens and close facility ensuring readiness for customers
Assists with managing reservations and special events
Assists with supervising attendant staff
Assists in the recruitment, interviewing, hiring, and training, motivate, evaluate, and discipline of part-time student employees
Sets up and facilitates regular staff meetings to ensure quality control and outstanding customer service
Consistently and confidently enforces all Aztec Recreation policies to ensure a safe and enjoyable environment for all members, guests and affiliates
Provides excellent front line customer service to all members and guests; Greets all customers, answers questions and provides accurate information, provides tours of the facility
Responsible for point of sale, cash handling, filing, and organizational projects as assigned
Maintains knowledge of the programming and ENS classes offered
Possesses a thorough understanding of the hours, private parties and the different activities in the facility
Has an understanding of the policies and regulations of the facility, Aztec Recreation, and Associated Students and is able to explain and enforce the rules to inquiring members and guests
Becomes an important member in the Emergency Action Plan if an incident were to occur
Has knowledge of the mission and goals of Aztec Recreation and the Associated Students and demonstrates a commitment to achieving them
Attends and participates in regular staff meetings to ensure quality control and outstanding customer service training
Maintains knowledge of current events and general information regarding Aztec Recreation Cleans and maintains lane conditions during the assigned shifts
Troubleshoots basic pinsetter errors
Assists with other relevant duties as assigned

Customer Service and Collaboration

Establishes and maintains working relationships with various A.S. and University departments
Greets all customers in a timely manner
Assists all customers with questions and/or comments
If unable to assist, refers customer to someone who can
Maintains positive and effective working relationships with all customers
Informs supervisor of any customer issues

Safety

Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students’ Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

Must be currently enrolled at San Diego State University, taking a minimum of 6 units
Priority consideration given to Work Study

Experience:

Minimum 6 months employment with Aztec Recreation required
Proficient knowledge of Aztec Lanes operations and Aztec Recreation programs, facilities, and policies required
Customer service and cash handling experience required
Knowledge and/or participation of Aztec Recreation programs and facilities preferred
Knowledge of CSI Spectrum Software, Microsoft applications, website, and internet navigation preferred

License & Certification:

First Aid and CPR/AED certifications are required

Trainings:

Must complete Sexual Harassment Prevention and Gender Awareness trainings within 30 days of hire

PERFORMANCE EXPECTATIONS

Must be able to work independently and complete all job responsibilities without supervision
Must be able to take initiative to find and complete additional tasks not directly assigned by the Aztec Lanes Coordinator
Must be comfortable working in stressful situations and making respectable decisions
Must be able to establish and maintain effective working relationships with co-workers, other program areas, and supervisor
Must attend bi-weekly Aztec Recreation Lead staff meetings
Must possess a friendly attitude and demeanor

KNOWLEDGE, SKILLS & ABILITIES

Ability to provide excellent customer service and work well with all Aztec Recreation staff
Ability to work in a fast paced environment while paying strong attention to detail
Ability to follow written and oral instructions
Ability to supervise part-time staff and operations during absence of Coordinator

SCHEDULE & WORKING CONDITIONS

This is a part-time position. Must be willing to work a maximum of 20 hours a week during academic year including evenings and weekends, available to work summer and winter breaks, flexible with schedule availability and willing to pick up additional shifts on short notice. Work shifts will be scheduled with full consideration of employee’s academic schedule.

WORK ENVIRONMENT General office environment. Work is generally sedentary in nature, but may require standing and walking for extended periods. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Possible exposure to distracting/uncomfortable noise levels from bowling activity and pinsetters. Being aware of surroundings and utilizing safety practices is an important factor when maintaining the lanes, including the slippery surface of the lanes and troubleshooting pinsetters.

PHYSICAL DEMANDS This position requires the individual to spend long hours sitting or standing and using office equipment and computers. Must be able to lift up to 45 lbs. repetitively

RELATIONSHIPS

Inside the Organization:

Reports to the Aztec Lanes Coordinator
Interacts with Aztec Lanes Attendants, Equipment Mechanics, and Instructors
Further interactions may include other full-time staff within Aztec Recreation, including, but not limited to, Recreation Director, Associate Director of Programs, Associate Director of Member Services and Facilities, Marketing Coordinator, photographer, and videographer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.

Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.