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A.S. Part-Time Jobs

Aztec Lanes Attendant


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Under the direction of the AS/SDSU Aztec Lanes Coordinator and supervision of the Aztec Lanes Lead, the Aztec Lanes attendant will follow through on the below mentioned responsibilities. The Aztec Lanes attendant is responsible for greeting customers, checking out equipment, point-of-sale transactions and cash handling, providing information to customers at the front desk and on the floor of the facility, and providing high quality customer service. Becoming an integral member of a hard working team of full-time and part-time staff within Aztec Recreation, an Aztec Lanes attendant should possess the ability to work independently and as a team member. Attendants should possess the willingness and flexibility to work with a diverse population of participants, members and Aztec Lanes staff.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Greet all customers in a timely manner and possess a strong dedication to provide excellent front line customer service
  • Explain AR membership benefits, retail sales, filing and equipment check-out
  • Provide information over the counter and on the telephone
  • Responsible for point of sale, cash handling, filing, and organizational projects as assigned
  • Become familiar with the programming and ENS classes offered
  • Possess a thorough understanding of the hours, private parties and the different activities in the facility
  • Have an understanding of the policies and regulations of the facility, Aztec Recreation, and Associated Students and be able to explain and enforce the rules to inquiring members and guests
  • Become an important member in the Emergency Action Plan if an incident were to occur
  • Have knowledge of the mission and goals of Aztec Recreation and the Associated Students and demonstrates a commitment to achieving them
  • Attend and participate in regular staff meetings to ensure quality control and outstanding customer service training
  • Maintain knowledge of current events and general information regarding Aztec Recreation
  • Clean and maintain lane conditions during the assigned shifts
  • Assist with other relevant duties as assigned
  • Must possess a friendly attitude and demeanor

PERFORMANCE EXPECTATIONS: KNOWLEDGE, SKILLS & ABILITIES:

Dependability/Reliability

  • Punctual and regular in attendance: arrive on time and ready for the workday
  • Complete tasks satisfactorily
  • Meet commitments
  • Work independently
  • Stays focused under pressure

Organizational Skills

  • Ability to prioritize workload
  • Ability to manage information flow (including internal, external and customer communication)

Interpersonal Skills and Teamwork

  • Work effectively with other employees/departments
  • Develop positive working relationships
  • Help improve work process
  • Help to accomplish specific tasks

Quality and Accuracy

  • Attention to detail and accuracy
  • Demonstrate thoroughness, completeness, follow through on presentation and appearance of work

Customer Service

  • Greet all customers in a timely manner
  • Assist all customers with questions and/or comments
  • If unable to assist, refers customer to someone who can
  • Maintain positive and effective working relationships with all customers
  • Inform supervisor of any customer issues

MINIMUM & PREFERRED QUALIFICATIONS:

  • Must be a regularly enrolled SDSU student carrying at least six units per semester
  • Must be willing to work a maximum of 20 hours a week during academic year
  • Must be willing to work evenings and weekends
  • Must be available to work Summer and Winter breaks
  • Physical demands may require standing for extended lengths of time
  • Physical demands may require lifting or moving items up to 50 pounds; must acquire assistance for items 75 pounds or greater
  • Customer service and cash handling experience preferred
  • Must be First Aid and CPR/AED certified prior to hiring
  • Priority consideration given to Work Study

SPECIAL CHARACTERISTICS:

  • Must be able to work with confidential items and understand the importance of confidentiality in project work
  • Must be professional and courteous at all times
  • Must be able to work well with different work styles
  • Must be able to work efficiently and show initiative
  • Ability to provide excellent customer service and work well with all part-time and full-time staff
  • Ability to take the initiative for additional projects and be self-motivated to initiate interactions with guests 
  • Prior knowledge about Aztec Recreation is an asset 
  • Ability to work under pressure and with constant interruptions

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General office environment. Work is generally sedentary in nature, but may require standing and walking around campus. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the individual to spend long hours sitting and using office equipment and computers. This person will also spend time filing and have to do some lifting of supplies and materials from time to time, including banker boxes and files.

COMPENSATION:

­­Range I – Starting Rate: $11.50 per hour


Not Currently Hiring
Please check back at a later date. Thank you!