Aztec Lanes Attendant

Aztec Lanes Attendant Job Description

Under the direction of the AS/SDSU Aztec Lanes Coordinator and supervision of the Aztec Lanes Lead, the Aztec Lanes Attendant is responsible for greeting customers, checking out equipment, point-of-sale transactions and cash handling, and providing high quality customer service at both the front desk and on the floor of the facility. Becoming an integral member of a hard working team of full-time and part-time staff within the Aztec Student Union, an Aztec Lanes Attendant should possess the ability to work independently and as a team member. Attendants should possess the willingness and flexibility to work with a diverse population of participants, members and Aztec Lanes staff.


Primary Functions

  • Consistently and confidently enforces all Aztec Lanes policies to ensure a safe and enjoyable environment for all members, guests and affiliates
  • Provides excellent front line customer service to all members and guests; Greets all customers, answers questions and provides accurate information, provides tours of the facility
  • Responsible for point of sale, cash handling, filing, and organizational projects as assigned
  • Maintains knowledge of the programming and ENS classes offered
  • Possesses a thorough understanding of the hours, private parties and the different activities in the facility
  • Has an understanding of the policies and regulations of the facility, Aztec Student Union, and Associated Students and is able to explain and enforce the rules to inquiring members and guests
  • Becomes an important member in the Emergency Action Plan if an incident were to occur
  • Has knowledge of the mission and goals of Aztec Student Union and the Associated Students and demonstrates a commitment to achieving them
  • Attends and participates in regular staff meetings to ensure quality control and outstanding customer service
  • Maintains knowledge of current events and general information regarding Aztec Student Union and Aztec Recreation
  • Cleans and maintains lane conditions during the assigned shifts
  • Troubleshoots basic pinsetter errors
  • Assists with other relevant duties as assigned

Customer Service and Collaboration

  • Establishes and maintains working relationships with various A.S. and University departments
  • Greets all customers in a timely manner
  • Assists all customers with questions and/or comments
  • If unable to assist, refers customer to someone who can
  • Maintains positive and effective working relationships with all customers
  • Informs supervisor of any customer issues


  • Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
  • Adheres to Associated Students’ Code of Safe Practices
  • Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
  • Reports maintenance problems and/or broken and unsafe equipment to the appropriate individuals immediately


Minimum & Preferred Requirements


  • Must be currently enrolled at San Diego State University, taking a minimum of 6 units
  • Priority consideration given to Work Study


  • Customer service and cash handling experience preferred
  • Prior knowledge of Associated Students is an asset


  • Must complete Gender Awareness training within 30 days of hire


  • Must be comfortable with computers, greeting members, and working in a fast paced environment
  • Must be professional and courteous at all times
  • Must be able to work well with different work styles
  • Must be able to work efficiently and show initiative
  • Must be a self-starter and be willing to initiate interactions with members and guests
  • Must be punctual and regular in attendance: arrive on time and ready for the workday
  • Must meet commitments and complete tasks satisfactorily
  • Must be able to work independently and stay focused under pressure in stressful situations
  • Must work effectively with other employees/departments
  • Must be able to help accomplish specific tasks and improve the work process
  • Must be accurate and pay attention to detail
  • Must possess a friendly attitude and demeanor


  • Ability to provide excellent customer service and work well with all part-time and full-time staff
  • Ability to take the initiative for additional projects and be self-motivated to initiate interactions with guests
  • Ability to work under pressure and with constant interruptions
  • Ability to prioritize workload
  • Ability to manage information flow (including internal, external and customer communication)
  • Ability to develop positive working relationships
  • Ability to demonstrate thoroughness, completeness, follow through on presentation and appearance of work
  • Ability to communicate effectively with members, guests, and staff


This is a part-time position. Must be willing to work a maximum of 20 hours a week during academic year including evenings and weekends, and must be available to work summer and winter breaks. Work shifts will be scheduled with full consideration of employee’s academic schedule.

WORK ENVIRONMENT General office environment. Work is generally sedentary in nature, but may require standing and walking for extended periods. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Possible exposure to distracting/uncomfortable noise levels from bowling activity and pinsetters. Being aware of surroundings and utilizing safety practices is an important factor when maintaining the lanes, including the slippery surface of the lanes and troubleshooting pinsetters.

PHYSICAL DEMANDS This position requires the individual to spend long hours sitting or standing and using office equipment and computers. Must be able to lift up to 45 lbs. repetitively 


Inside the Organization:

  • Reports to the Aztec Lanes Coordinator
  • Reports to Aztec Lanes Leads in absence of Coordinator
  • Interacts with Equipment Mechanic/Building Engineer and Instructor
  • Further interactions may include other full-time staff within the Aztec Student Union, including, but not limited to, Aztec Student Union Director, Assistant Director of Operations, Facilities, and/or Programs and Services.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.

Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.