Aztec Lanes Attendant

Under the direction of the AS/SDSU Aztec Lanes Coordinator and supervision of the Aztec Lanes Lead, the Aztec Lanes Attendant is responsible for greeting customers, checking out equipment, point-of-sale transactions and cash handling, and providing high quality customer service at both the front desk and on the floor of the facility. Becoming an integral member of a hard working team of full-time and part-time staff within the Aztec Student Union, an Aztec Lanes Attendant should possess the ability to work independently and as a team member. Attendants should possess the willingness and flexibility to work with a diverse population of participants, members and Aztec Lanes staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

Consistently and confidently enforces all Aztec Lanes policies to ensure a safe and enjoyable environment for all members, guests and affiliates
Provides excellent front line customer service to all members and guests; Greets all customers, answers questions and provides accurate information, provides tours of the facility
Responsible for point of sale, cash handling, filing, and organizational projects as assigned
Maintains knowledge of the programming and ENS classes offered
Possesses a thorough understanding of the hours, private parties and the different activities in the facility
Has an understanding of the policies and regulations of the facility, Aztec Student Union, and Associated Students and is able to explain and enforce the rules to inquiring members and guests
Becomes an important member in the Emergency Action Plan if an incident were to occur
Has knowledge of the mission and goals of Aztec Student Union and the Associated Students and demonstrates a commitment to achieving them
Attends and participates in regular staff meetings to ensure quality control and outstanding customer service
Maintains knowledge of current events and general information regarding Aztec Student Union and Aztec Recreation
Cleans and maintains lane conditions during the assigned shifts
Troubleshoots basic pinsetter errors
Assists with other relevant duties as assigned

Customer Service and Collaboration

Establishes and maintains working relationships with various A.S. and University departments
Greets all customers in a timely manner
Assists all customers with questions and/or comments
If unable to assist, refers customer to someone who can
Maintains positive and effective working relationships with all customers
Informs supervisor of any customer issues

Safety

Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students’ Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
Reports maintenance problems and/or broken and unsafe equipment to the appropriate individuals immediately

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

Must be currently enrolled at San Diego State University, taking a minimum of 6 units
Priority consideration given to Work Study

Experience:

Customer service and cash handling experience preferred
Prior knowledge of Associated Students is an asset

Training:

Must complete Gender Awareness training within 30 days of hire

PERFORMANCE EXPECTATIONS

Must be comfortable with computers, greeting members, and working in a fast paced environment
Must be professional and courteous at all times
Must be able to work well with different work styles
Must be able to work efficiently and show initiative
Must be a self-starter and be willing to initiate interactions with members and guests
Must be punctual and regular in attendance: arrive on time and ready for the workday
Must meet commitments and complete tasks satisfactorily
Must be able to work independently and stay focused under pressure in stressful situations
Must work effectively with other employees/departments
Must be able to help accomplish specific tasks and improve the work process
Must be accurate and pay attention to detail
Must possess a friendly attitude and demeanor

KNOWLEDGE, SKILLS & ABILITIES

Ability to provide excellent customer service and work well with all part-time and full-time staff
Ability to take the initiative for additional projects and be self-motivated to initiate interactions with guests
Ability to work under pressure and with constant interruptions
Ability to prioritize workload
Ability to manage information flow (including internal, external and customer communication)
Ability to develop positive working relationships
Ability to demonstrate thoroughness, completeness, follow through on presentation and appearance of work
Ability to communicate effectively with members, guests, and staff

SCHEDULE & WORKING CONDITIONS

This is a part-time position. Must be willing to work a maximum of 20 hours a week during academic year including evenings and weekends, and must be available to work summer and winter breaks. Work shifts will be scheduled with full consideration of employee’s academic schedule.

WORK ENVIRONMENT General office environment. Work is generally sedentary in nature, but may require standing and walking for extended periods. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Possible exposure to distracting/uncomfortable noise levels from bowling activity and pinsetters. Being aware of surroundings and utilizing safety practices is an important factor when maintaining the lanes, including the slippery surface of the lanes and troubleshooting pinsetters.

PHYSICAL DEMANDS This position requires the individual to spend long hours sitting or standing and using office equipment and computers. Must be able to lift up to 45 lbs. repetitively

RELATIONSHIPS

Inside the Organization:

Reports to the Aztec Lanes Coordinator
Reports to Aztec Lanes Leads in absence of Coordinator
Interacts with Equipment Mechanic/Building Engineer and Instructor
Further interactions may include other full-time staff within the Aztec Student Union, including, but not limited to, Aztec Student Union Director, Assistant Director of Operations, Facilities, and/or Programs and Services.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.

Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children.