Ticket A-Z Guide
No guest is allowed backstage without the proper credential. Any person found backstage without proper credential is subject to ejection. Cal Coast Credit Union Open Air Theatre does not sell backstage passes.
Refunds for cancelled events are available at the point-of-purchase.
In the case of a postponed event, the original ticket will be honored on the new event date.
If for any reason a customer cannot attend the newly scheduled date, a refund must be requested, from the point of purchase, no later than 30 days after the announcement of the new date.
For most events, Cal Coast Credit Union Open Air Theatre holds a "babes in arms" policy – any child who is old enough to walk will need a ticket to attend. It is assumed that those children entering without a ticket will sit in an adult’s lap. For select events, every person (regardless of age) must have a ticket to attend. Please contact our administrative office to inquire about a specific event.
Tickets should always be purchased from an authorized ticket agent (i.e. the Cal Coast Credit Union Open Air Theatre box office, Viejas Arena box office, or Ticketmaster). Tickets purchased from a third party vendor may not be valid. Ticket brokers are not recognized ticketing agents of Cal Coast Credit Union Open Air Theatre. If you purchase tickets from an unauthorized agent, you risk being denied access to the venue.
Most tickets for Cal Coast Credit Union Open Air Theatre are for a seated area, including those located in the triple-lettered sections closest to the stage. The only general admission standing room area is located at the top of the venue, behind the single-lettered sections. Tickets for that section will only be made available for select shows.
The box office at Cal Coast Credit Union Open Air Theatre is open only on the day of an event. Hours vary based on the time of the event. For the office hours for a specific event, please contact our Administrative Office.
To purchase tickets in advance, please go to the Viejas Arena box office in person during Viejas Arena box office hours
TICKETS FROM TICKETMASTER ONLINE OR OVER THE PHONE:
Customers must call Ticketmaster Customer Service and replacement tickets will be issued. Those tickets can be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
TICKETS FROM THE VIEJAS ARENA TICKET OFFICE:
Customers must know the date the tickets were purchased, the method of payment used, and all of the seating information – section, row, and seat information.
Select concerts will have meet and greets with artists. Cal Coast Credit Union Open Air Theatre does not sell tickets for meet and greets. Tickets will be sold through VIP Nation or another agency.
All on-sales for events at Cal Coast Credit Union Open Air Theatre will take place at the Viejas Arena box office. In the case of an on-sale occurring on a weekend, the box office will remain open until all customers in line are served. If the event goes on-sale on a weekday, the ticket office will remain open during normal business hours.
Certain shows may choose to use a Paperless Ticket option as a form of entry. For more information on "Paperless Tickets/Credit Card Entry", visit ticketmaster.com/creditcardentry.
The box office accepts Apple Pay, Visa, MasterCard and Discover Card for events at Viejas Arena and the Cal Coast Credit Union Open Air Theatre.
Checks will only be accepted from SDSU students, faculty and staff with a valid Red ID card.
Cash will be accepted for any transaction at Viejas Arena and the Cal Coast Credit Union Open Air Theatre Box Offices.
The Viejas Arena and Cal Coast Credit Union Open Air Theatre box offices will not accept payment over the phone.
As of 2018, Ticketmaster Print At Home Tickets are no longer valid for entry into concerts at the Cal Coast Credit Union Open Air Theatre. The only acceptable form of tickets are Ticketmaster mobile tickets (either a QR code or revolving barcode) and tickets printed from the box office on verified ticket stock. Please call the ticket office at 619-594-0429 with any additional questions.
Customers can avoid the Ticketmaster service fee by coming to the Viejas Arena or Cal Coast Credit Union Open Air Theatre box offices in person, but may be subject to a smaller service fee.
The Cal Coast Credit Union Open Air Theatre box office can only be accessed during designated hours on the event day. It is located at the front gate of the venue. To purchase tickets before the day of the show, please go to the Viejas Arena box office in person.
Events scheduled at the CCCU-OAT occur rain or shine unless the artist or event cancels.
For select shows, random numbers may be used for an on-sale at the Viejas Arena box office, to ensure a fair distribution of tickets. Please call the box office information line at (619) 594-6947 to find out if random numbers will be used for a specific on-sale. Customers will not be allowed to "camp out" in front of the box office prior to the on-sale, regardless of the type of distribution.
- Customers wishing to receive a random number will not be allowed to line up any earlier than two hours prior to on-sale.
- All customers in line one hour prior to the on-sale will receive a random number. Any customer that arrives after this point will be placed in another area separate from the customers who have been given a number.
- Approximately 10 minutes before the on-sale time, the starting number will be drawn. At that time, everyone will be placed in numerical order.
- Customers receiving a random number are not guaranteed a ticket – only a place in line.
- Customers without a number will be served after all of the numbered customers have been helped.
Ticket distribution outside of the Cal Coast Credit Union Open Air Theatre and Viejas Arena box offices at any time is strictly prohibited. Any person found to be distributing tickets – in exchange for money or simply giving tickets away – will be removed from the property and their tickets will be confiscated.
It is never recommended to purchase tickets from any source other than Cal Coast Credit Union Open Air Theatre, Viejas Arena or Ticketmaster. Any ticket sold by a third-party vendor may not be valid and may not be honored for admission.
There may be different situations when a customer needs to have the Ticket Office re-print tickets to an event. The customer must arrange a re-print with Ticketmaster prior to event day at 1-800-653-8000. Customer will need to have their Ticketmaster order number when calling.
If a customer does not make arrangements with Ticketmaster prior to the event date, the Ticket Office will re-print a customer’s tickets for a nominal ticket re-printing fee. Please be advised, the Ticket Office will only re-print tickets for the ORIGINAL TICKETMASTER CUSTOMER. Tickets purchased from a third party broker cannot be re-printed.
Customers may purchase tickets through Ticketmaster online on the day of the event. Tickets are typically taken off sale through these methods at 3pm on event day. At that point, tickets can only be purchased in person at the Cal Coast Credit Union Open Air Theatre or Viejas Arena box offices.
When purchasing tickets through Ticketmaster, customers are subject to a service fee added to the ticket price. Customers can avoid the Ticketmaster service fee by coming directly to the Cal Coast Credit Union Open Air Theatre or Viejas Arena box offices for their ticket purchases. Tickets purchased at the box offices are subject to a nominal service fee.
TICKETS FROM TICKETMASTER ONLINE OR OVER THE PHONE:
Customers must have a police report stating tickets were stolen. Call Ticketmaster Customer Service at 1-800-653-8000 to report stolen tickets. Customer Service will arrange to have replacement tickets available to be picked up at the Viejas Arena Will Call on the day of the event.
Tickets from the Viejas Arena box office:
Customer must have a police report stating tickets were stolen, and must contact the Viejas Arena box office. Replacement tickets will be available to be picked up at the Cal Coast Credit Union Open Air Theatre or Viejas Arena Will Call on the day of the event.
As a security measure, tickets are printed on thermal paper and may turn black if exposed to extreme heat. If this happens, contact the Viejas Arena box office.
The promoter or artist’s management will typically impose a ticket limit in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets.
The box office cannot accept Ticketmaster gift cards for payment on tickets for any purchase.
Customers must call Ticketmaster customer service at 1-800-653-8000 to report tickets were not received in the mail. Customer Service will arrange to have replacement tickets available to be picked up at the Cal Coast Credit Union Open Air Theatre box office on the day of the event.
Ticketmaster Will Call is made available after 10am on event day for weekday events, and after 12pm on event day for weekend events. Will Call for tickets that were lost, stolen or not received in the mail will be available after 4pm on the day of the event.
Ticketmaster Will Call requires a picture ID and the credit card originally used to purchase the tickets.
All other Will Call (in-house orders, artist will call, promoter will call) is generally available 90 minutes prior to the show. A picture ID is required for pick-up.