A-Z Guide

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
  • Accessibility

  • Viejas Arena is a facility that is compliant with the Americans with Disabilities Act (ADA), and the staff takes a great effort to make accommodations for our disabled guests. Please visit our Disabled Services A-Z Guide for further information.

  • Address

  • We are located on the San Diego State University campus at:

    5500 Canyon Crest Drive
    San Diego, CA 92182

    The box office is located on the 55th Street, in front of Viejas Arena.

  • Airport

  • The local airport in San Diego is San Diego International Airport (SAN), roughly 13 miles southwest of Viejas Arena. To get to Viejas Arena, access I-5 North to I-8 East. For further directions, please visit our Parking & Directions page.

  • Aisles

  • For safety purposes, all aisles must remain clear during events – no lingering or dancing allowed in the aisles.

  • Alcohol

  • Alcohol service varies depending on the event. Alcohol is served at most concerts. It is not served during Aztec basketball games. Please visit our Concessions page for a list of beverages. Please contact the Viejas Arena management office to inquire about alcohol service at a specific event.

    • We reserve the right to deny entry to anyone who appears to be impaired.
    • There is a maximum of two drinks that can be sold to each person with a valid ID, per purchase.
    • Anyone who appears to be younger than 30 years of age will be asked to show valid identification prior to being served. See below for acceptable identification.
    • Viejas Arena reserves the right to eject anyone under the age of 21 who is observed in the possession of, or consuming alcohol within the facility gates.

    Acceptable identification:

    • Current California driver’s license
    • Current California ID card
    • Military ID (with current state driver’s license)

    Backup identification will be required for any out-of-state IDs or passports.

  • ATMs

  • There are two ATM’s at Viejas Arena:

    • Wells Fargo ATM outside of the gate – adjacent to the box office.
    • ATM located inside of the gate – located between Door 1 and Door 8.
  • Baby Bags, Bottles & Formula

  • Large backpacks and bags are not permitted into the facility. However, any items – bag included – needed to take care of a baby will be allowed under security guard’s discretion, and all items are subject to search.

  • Baby Changing Stations

  • Baby changing stations are located on the upper level in both the Men and Women’s bathrooms next to Door 2, and on the Floor Level. There is an additional station located in the women’s restroom outside of Door 6.

  • Bag, Backpacks & Large Bags

  • Given existing security concerns and in an effort to expedite guest entry, we ask that you consider not bringing a bag to events at Viejas Arena. In addition, please arrive early and be patient as we work to ensure a safe environment.

    If you must bring a bag, it can be no larger than 16"x 8" x 16". No backpacks allowed.

    All bags are subject to search prior to entrance and inside the facility.

  • Banners, Posters & Signs

  • Banners, posters, and signs must be no larger than 20’’ x 20’’. All items are subject to content review – obscene and/or vulgar messages will not be allowed.

  • Bicycle Parking

  • Bicycle racks are located outside our main entrance at Gate 2. Guests are responsible for bringing their own locks and locking up their bikes properly. Viejas Arena is not liable for any lost or stolen property.

  • Binoculars

  • Binoculars are allowed in Viejas Arena for most events.

  • Booking

  • Please contact the Viejas Arena management office to inquire about booking Viejas Arena.

  • Box Office

  • The Viejas Arena box office is located next to our main entrance at Gate 2, and can be accessed off of 55th Street.

    Box Office hours:

    Monday – Thursday: 10am - 5:30pm

    Friday: 10am - 4:30pm

    Closed weekends
    Hours may vary depending on events and on-sales.
    Closed most holidays (except on event days).

    For further box office and ticketing information, please visit our Ticket A-Z Guide.

  • Camera Policy

  • For Aztec basketball games, non-professional point-and-shoot/still cameras are allowed. Professional cameras – any with a detachable lens – and video cameras will not be allowed in.

    For concerts and other events, the camera policy varies depending on the event. Please contact the Viejas Arena management office 48 hours prior to the event for more information.

    Tripods, monopods, GoPro cameras and selfie sticks are never allowed in Viejas Arena.

  • Children’s Entry

  • Aztec Basketball Games:

    Children two (2) years and younger will be admitted free and must sit on a ticket holder’s lap.  All children 3 years of age and older need a ticket to attend. Visit the Athletics website goaztecs.com for information on Aztec ticket promotions.

    Entertainment Events:

    For most events, Viejas holds a "babes in arms" policy – any child who is old enough to walk will need a ticket to attend. It is assumed that those children entering without a ticket will sit in an adult’s lap. For select events, every person (regardless of age) must have a ticket to attend. Please contact the Viejas Arena management office to inquire about a specific event.

  • Code of Conduct

    • Non-smoking venue
    • No dancing or standing in aisles
    • No standing on chairs or railings
    • Sit in assigned seat when applicable
    • No public intoxication
    • No obscene or abusive language
    • No throwing objects on the event floor or stage
    • Guests must obey Federal, State, and Local laws

    Any person not following the code of conduct may be ejected from the facility.

  • Concessions

  • There are concession stands located on the upper concourse – both inner and outer – and on the floor level. Visit our Concessions page for a list of menu items.

  • Curfew

  • Viejas Arena and San Diego State University is located within a surrounding residential area. Out of courtesy to our neighbors, all events at Viejas Arena have an 11 pm curfew.

  • Directions

  • Viejas is located on the San Diego State University campus at 5500 Canyon Crest Drive, San Diego, CA 92182. For directions and parking information, please visit our Parking & Directions page.

  • Disabled Services

  • For detailed information regarding our disabled services, please visit our Disabled Services A-Z Guide.

  • Distributions, Sales, Solicitation

  • No distribution, sales, or solicitation is allowed in or on the Viejas Arena premises without prior written approval from Viejas Arena.

    Non-commercial distribution or solicitation outside of Viejas Arena premises is subject to all San Diego State University policies and may not impede the free flow of foot traffic, vehicle traffic, or block doorways, walkways, corridors, or fire lanes.

    Sales or distribution of commercial items is not allowed on Viejas Arena premises or outside Viejas Arena premises without proper permitting.

  • Disturbances

  • Guests must maintain appropriate behavior at all times. Guests engaging in disorderly conduct or using offensive language may be ejected from the facility and may be subject to arrest. There will be no refund or compensation for ejected guests.

  • Doors/Gates Open

  • Depending on the event, gates/doors typically open 60 to 90 minutes prior to the show start or tip-off of each event. Please call our management office to verify times for the event you plan to attend.

  • Dress Code

  • All guests must wear appropriate clothing to enter the facility. Clothing with crude language will not be allowed. Shirts and shoes are always required. We reserve the right to deny entry to anyone who does not comply with our dress code.

  • DRONES/UAV (Unmanned Aerial Vehicles)

  • For the safety and privacy of our guests, spectators, tenants, promoters and property, the use or flying of drones in and over our airspace, parking lots, and roadways without prior approval is strictly prohibited and is subject to federal penalties.

  • Drop-Off Zone

  • The drop-off zone is located in front of our main entrance at Gate 2 off of 55th Street, and can be accessed from Aztec Walk. Parking is not permitted in this area.

  • Emergencies and Evacuations

  • Trained staff and security will ensure the security and safety of all guests, performers, and employees. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

  • Emergency Phone Calls

  • To reach somebody attending an event at Viejas Arena (in the case of an emergency ONLY) please call our management office at (619) 594-0234. It is imperative that the caller has the exact seat location including section, row, and seat number of person whose attention is required. We will gladly take a message to them. Without a seat location, it could be impossible to locate the person as we are unable to make PA announcements during events.

  • Employment

  • Viejas Arena is a department of Associated Students of San Diego State University. Please visit the A.S. Jobs website to view job postings.

  • Entrances

  • Gate 2, Gate 3, and the VIP/Customer Service Gate typically open an hour before the start of an event. The VIP/Customer Service Gate and Gate 2, which are located at our main entrance off 55th Street, remain open for the entire duration of the event. For concerts with general admission floor, Gate 1 will be open for those with GA floor tickets. Those guests must enter Gate 1 to receive a wristband.

  • Entry Inspections

  • All guests are subject to search before entering the facility. Please see our Prohibited Items list for items that will not be allowed into the arena.

  • Facebook

  • Visit the Viejas Arena Facebook page

  • Family Restrooms

  • There is a family restroom located on the bottom floor of Viejas Arena. To be escorted to the floor, please contact a staff member. Baby changing stations can be found on the upper concourse, next to Door 2 - in both the men’s and women’s bathrooms - and in the women’s restroom by door 6.

  • Feedback

  • The staff at Viejas Arena wants to make your visit as enjoyable as possible. To give us feedback, please Contact the Viejas Arena management office by phone or e-mail.

  • First Aid

  • First Aid is located on the First floor (arena floor level) adjacent to the passenger elevator. A family restroom is available in the First Aid room. Paramedics are on-site for most events.

  • Food and Beverages

  • For most events, outside food in soft containers is allowed into the facility. Outside drinks are not permitted, with the exception of 20 oz. sealed water. Food and beverage policies may differ between events. Please contact the Viejas Arena management office to inquire about a specific event.

    The concession stands at Viejas Arena are operated through Aztec Shops. Please see the Concessions section for further information.

  • Guest Services

  • For any guest services needs during an event, please go to Guest Services at the VIP/Pass Gate entrance adjacent to the box office.

  • Hotels

  • San Diego offers a multitude of accommodations close to Viejas Arena and the San Diego State campus. Please visit our Hotels page for a list of some of the nearest locations.

  • Hours of Operation:

  • Administrative Office:

    Monday - Friday: 8am to 4:30pm

    Box Office:

    Monday - Friday: 10am to 4:30pm

    * Hours will be added to serve guests during events.
    * Closed most holidays (except on event days).

  • Housekeeping

  • Please contact any Viejas Arena staff with housekeeping needs or concerns during an event.

  • Lost Children

  • Please contact any Viejas Arena employee or Elite staff in the case of a lost child. Staff members are unable to make PA announcements during events, but will be able to alert all staff to help locate the child.

  • Lost and Found

  • During events, please go to the VIP/Pass Gate to inquire about lost items or to turn in any found items. Any other time, please call the management office. Please call as soon as possible – all items are subject to removal a month after the event in which it was found.

  • Merchandise

  • Merchandise stands can be found on the outer concourse, and can typically be seen upon entry to the facility.

  • Office

  • The Viejas Arena management office is open Monday through Friday, from 8am to 4:30pm. For contact information, please visit our Contact Us page. For box office information, please visit our Ticket A-Z Guide.

  • Parking

  • Designated parking for events at Viejas Arena is in Parking 12 (previously PS4) and Parking 7 (previously PS5). Please visit our Parking & Directions page for further information.

  • Prohibited Items

  • Guests will be asked to return all of these items to their vehicle:

      • Beverages – including alcohol
      • Bottles, cans or containers — empty or full; glass, plastic or aluminum
      • Banners and signs larger than 20’’ x 20’’ – all signs will be reviewed for content
      • Large bag and Backpacks larger than 16" x 8" x 16"
      • Footballs and basketballs
      • Laser devices and pointers
      • Mace and pepper spray
      • Zappers or fireworks
      • Air horns, bullhorns or other noisemakers
      • Stools, folding chairs, or lawn furniture
      • Beach balls or other inflatable items
      • Sticks – including signs with sticks
      • Guns, chains, wallet chains, spiked jewelry/clothing, knives or any other weapons
      • Pets – with the exception of service animals
      • Ice chests and coolers
      • Squirt guns and Super Soakers
      • Skateboards and rollerblades
      • Frisbees and glow sticks
      • Strollers – car seats are permitted, must be placed in a ticketed seat
      • Masks – full head or face
      • Selfie sticks
      • GoPro Cameras
  • Property Check-In

  • Property check-in is offered for most events, and is located directly across from Gate 2. Viejas Arena cannot be held liable for any lost or stolen items that are checked in. Please put your name, phone number and seat location on the tag to be tied to your property, and please be sure to pick up your items upon leaving the event. Items left will not be mailed.

    Items not allowed in property check-in:

    • Weapons
    • Guns – real or fake
    • Spiked jewelry
    • Mace or pepper spray
    • Alcohol
    • Drugs
    • Bottles, cans or containers — empty or full; glass, plastic or aluminum
    • Any other dangerous item determined by staff
  • Public Transportation

  • Viejas Arena is located on the San Diego State campus, where there is an MTS bus and trolley station roughly a quarter mile east from the facility. The SDSU trolley station lies on the Green Line that runs east and west. Visit the MTS website for further details, and visit our Parking & Directions page for directions from the SDSU MTS station to Viejas Arena.

  • Re-Entry

  • Re-entry is typically not allowed during events. For information regarding a specific event, please contact the Viejas Arena management office.

  • Recording Devices

  • Typically, recording devices are not allowed into Viejas Arena. There are some exceptions for select events. There are never recording devices allowed for concerts or Aztec basketball games.

  • Restrooms

  • There are restrooms available to guests on the top level outer concourse. Restrooms are available to those with floor tickets on the floor level, by the concession stands.

  • Seat Cushions

  • Any seat cushions without a rigid (e.g. metal or plastic) post will be permitted into Viejas Arena. Any guests with cushions or back supports with a rigid post will be asked to return it to their car or keep it in property check-in.

  • Seat Size

  • The dimensions of the seats in Viejas Arena are 18’’x22’’.

  • Security Screening

  • All guests are subject to a security screening before entering the facility.

  • Smoking

  • Viejas Arena is a facility of San Diego State University. As of January 2014, there is no smoking permitted on the SDSU campus. There is no smoking allowed within the Viejas Arena gates, which includes the use of electronic cigarettes. Please visit SDSU Smoking Policy Page for further details.

  • Special Events

  • Viejas Arena has held a variety of special events, from conventions to exams to private parties. Please contact the Viejas Arena management office to inquire about renting the facility.

  • Strollers

  • Strollers are not permitted inside Viejas Arena.

  • Tailgating

  • There is no tailgating of any kind allowed at Viejas Arena or in the surrounding areas.

  • Taxi Services

  • For a safe ride to and from Viejas Arena, please contact one of the following companies:

    • Yellow Cab – (619) 234-6161
    • San Diego Cab – (619) 226-TAXI 
    • Orange Cab – (619) 291-3333
    • USA Cab – (619) 231-1144
    • San Diego Trolley/Bus – (800) COMMUTE
    • Cloud 9 Shuttle – (800) 974-8885
    • San Diego Taxi Administration – (619) 595-3081
  • Tickets

  • Tickets can be purchased at the Viejas Arena box office in person, or through Ticketmaster – online or by phone. Customers can avoid the Ticketmaster service fee by purchasing their tickets through our box office. Please visit our Ticketing A-Z Guide for further information.

  • Umbrellas

  • For events when umbrellas are allowed, all umbrellas need to be collapsible down to 20" or less.

  • Violation of Policies

  • Any violation of arena policies or state/local laws may result in ejection, fines, and/or prosecution to the fullest extent of the law. Violators may be barred from future events.

  • Water & Drinking Fountains

  • Water is served at all of the concession stands. Drinking fountains can be found on the inner concourse on the top level.

 

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