A-Z Guide

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Accessibility

Cal Coast Credit Union Open Air Theatre is a facility that is compliant with the Americans with Disabilities Act (ADA), and the staff takes a great effort to make accommodations for our disabled guests. Please visit our Disabled Services A-Z Guide for further information.

Address

We are located on the San Diego State University campus at:

To purchase tickets in advance, please visit the box office at Viejas Arena, located at:

5500 Canyon Crest Drive
San Diego, CA 92182

The box office is located on the 55th Street, in front of Viejas Arena.

Airport

The local airport in San Diego is San Diego International Airport (SAN), roughly 13 miles southwest of the SDSU campus. To get to Cal Coast Credit Union Open Air Theatre, access I-5 North to I-8 East. For further directions, please visit our Parking & Directions page.

Aisles

For safety purposes, all aisles must remain clear during events – no lingering or dancing allowed in the aisles.

Alcohol

Alcohol service varies depending on the event. Alcohol is served at most concerts. Please visit our Concessions page for a list of beverages. Please contact the administrative office to inquire about alcohol service at a specific event.

  • We reserve the right to deny entry to anyone who appears to be impaired.
  • There is a maximum of two drinks that can be sold to each person with a valid ID, per purchase.
  • Anyone who appears to be younger than 30 years of age will be asked to show valid identification prior to being served. See below for acceptable identification.
  • Cal Coast Credit Union Open Air Theatre reserves the right to eject anyone under the age of 21 who is observed in the possession of, or consuming alcohol within the facility gates.

Acceptable identification:

  • Current California driver’s license
  • Current California ID card
  • Military ID (with current state driver’s license)

Backup identification will be required for any out-of-state IDs or passports.

ATM

There is an ATM located outside Gate 1 at Cal Coast Credit Union Open Air Theatre.

Bag, Backpacks & Large Bags

Given existing security concerns and in an effort to expedite guest entry, we ask that you consider not bringing a bag to events at Cal Coast Credit Union Open Air Theatre. In addition, please arrive early and be patient as we work to ensure a safe environment.

If you must bring a bag, it can be no larger than 16"x 8" x 16". No backpacks allowed. 

All bags are subject to search prior to entrance and inside the facility. 

Banners, Posters & Signs

Banners, posters, and signs must be no larger than 20’’ x 20’’. All items are subject to content review – obscene and/or vulgar messages will not be allowed.

Bicycle Parking

Bicycle racks are located outside our main entrance, near the west side of Conrad Prebys Aztec Student Union. Guests are responsible for bringing their own locks and locking up their bikes properly. Cal Coast Credit Union Open Air Theatre is not liable for any lost or stolen property.

Binoculars

Binoculars are allowed in Cal Coast Credit Union Open Air Theatre for most events.

Booking

Please contact our management office to inquire about booking Cal Coast Credit Union Open Air Theatre.

Box Office

The Cal Coast Credit Union Open Air Theatre box office is located next to our main entrance, and is only open the day of the event. To purchase tickets in advance, please visit the Viejas Arena box office:

Box Office Hours:

  • Monday – Thursday: 10am-5:30pm
  • Friday: 10am-4:30pm
  • Closed weekends

Hours may vary depending on events and on-sales.

Closed most holidays (except on event days).

For further box office and ticketing information, please visit our Ticket A-Z Guide.

Camera Policy

For concerts and other events, the camera policy varies depending on the event. Please contact the administrative office 48 hours prior to the event for more information.

Tripods and monopods are not permitted in Cal Coast Credit Union Open Air Theatre.

Children’s Entry

For most events, Cal Coast Credit Union Open Air Theatre maintains a "babes in arms" policy – any child who is old enough to walk will need a ticket to attend. It is assumed that those children entering without a ticket will sit in an adult’s lap. For select events, every person (regardless of age) must have a ticket to attend. Please contact the Viejas Arena management office to inquire about a specific event.

Code of Conduct

  • Non-smoking venue
  • No dancing or standing in aisles
  • No standing on chairs or railings
  • Sit in assigned seat when applicable
  • No public intoxication
  • No obscene or abusive language
  • No throwing objects on the event floor or stage
  • Guests must obey Federal, State, and Local laws

Any person not following the code of conduct may be ejected from the facility.

Concessions

Concession stands are located on the upper concourse. Visit our Concessions page for a list of menu items.

Curfew

Cal Coast Credit Union Open Air Theatre and San Diego State University is located within a surrounding residential area. Out of courtesy to our neighbors, all events have an 11 pm curfew.

Directions

Cal Coast Credit Union Open Air Theatre is located on the San Diego State University campus at 5500 Campanile Drive, San Diego, CA 92182. For directions and parking information, please visit our Parking & Directions page.

Disabled Services

For detailed information regarding our disabled services, please visit our Disabled Services A-Z Guide.

Distributions, Sales, Solicitation

No distribution, sales, or solicitation is allowed in or on the Cal Coast Credit Union Open Air Theatre premises without prior written approval from Cal Coast Credit Union Open Air Theatre.

Non-commercial distribution or solicitation outside of Cal Coast Credit Union Open Air Theatre premises is subject to all San Diego State University policies and may not impede the free flow of foot traffic, vehicle traffic, or block doorways, walkways, corridors, or fire lanes.

Sales or distribution of commercial items is not allowed on Cal Coast Credit Union Open Air Theatre premises or outside Cal Coast Credit Union Open Air Theatre premises without proper permitting.

Disturbances

Guests must maintain appropriate behavior at all times. Guests engaging in disorderly conduct or using offensive language may be ejected from the facility and may be subject to arrest. There will be no refund or compensation for ejected guests.

Doors/Gates Open

Depending on the event, gates/doors typically open 60 to 90 minutes prior to the start of each event. Please call our administrative office to verify times for the event you plan to attend.

Dress Code

All guests must wear appropriate clothing to enter the facility. Clothing with crude language will not be allowed. Shirts and shoes are always required. We reserve the right to deny entry to anyone who does not comply with our dress code.

DRONES/UAV (Unmanned Aerial Vehicles)

For the safety and privacy of our guests, spectators, tenants, promoters and property, the use or flying of drones in and over our airspace, parking lots, and roadways without prior approval is strictly prohibited and is subject to federal penalties.

Emergencies and Evacuations

In the case of an emergency, venue staff will direct patrons how to proceed to exits in an orderly manner. Guests are required to comply with requests from venue staff regarding theatre operations and emergency response procedures.

Emergency Phone Calls

To reach somebody attending an event at Cal Coast Credit Union Open Air Theatre (in the case of an emergency ONLY), please call our administrative office at (619) 594-0234. It is imperative that the caller has the exact seat location including section, row, and seat number of person whose attention is required. We will gladly take a message to them. Without a seat location, it could be impossible to locate the person as we are unable to make PA announcements during events.

Employment

Viejas Arena and Cal Coast Credit Union Open Air Theatre is a department of Associated Students of San Diego State University. Please visit the A.S. Jobs website to view job postings.

Entrances

All entrances are located in the front of the venue, and open for guest access an hour prior to the start of the event.

Entry Inspections

All guests are subject to search before entering the facility. Please see our Prohibited Items list for items that will not be allowed into the theatre.

Feedback

The staff at Cal Coast Credit Union Open Air Theatre wants to make your visit as enjoyable as possible. To give us feedback, please Contact our management office by phone or e-mail.

First Aid

To access first aid, please go to Guest Services at the front gate – adjacent to the box office.

Food and Beverages

For most events, outside food in soft containers is allowed into the facility. Outside drinks are not permitted, with the exception of 20 oz. sealed water bottles. Food and beverage policies may differ between events. Please contact the administrative office to inquire about a specific event.

The concession stands at Cal Coast Credit Union Open Air Theatre are operated through Aztec Shops. Please see the Concessions section for further information.

Guest Services

For any guest services needs during an event, please go to Guest Services at the VIP/Pass Gate entrance adjacent to the box office.

Hotels

San Diego offers a multitude of accommodations close to Cal Coast Credit Union Open Air Theatre and the San Diego State campus. Please visit our Hotels page for a list of some of the nearest locations.

Hours of Operation:

Administrative Office:

Monday - Friday: 8 am to 4:30 pm

Cal Coast CU OAT Box Office:

Open only on event days – please contact the administrative office for hours for a specific event

Viejas Arena Box Office: (For advance sales)

Monday - Thursday: 10:00-5:30 pm

Friday:10:00-4:30 pm

* Hours will be added to serve guests during events.
* Closed most holidays (except on event days).

Housekeeping

Please contact any Cal Coast Credit Union Open Air Theatre staff with housekeeping needs or concerns during an event.

Lost Children

Please contact any Cal Coast Credit Union Open Air Theatre employee or security staff member in the case of a lost child. Staff members are unable to make PA announcements during events, but will be able to alert all staff to help locate the child.

Lost and Found

During events, please go to the VIP/Pass Gate to inquire about lost items or to turn in any found items. Any other time, please call the administrative office. Please call as soon as possible – all items are subject to disposal one month after the event in which they were found.

Merchandise

Merchandise stands can be found on the upper concourse.

Office

The administrative office is open Monday through Friday, from 8 am to 4:30 pm. For contact information, please visit our Contact Us page. For box office information, please visit our Ticket A-Z Guide.

Parking

Designated parking for events at Cal Coast Credit Union Open Air Theatre is in Parking 6 (previously PS2) and Parking 3 (previously PS6). Please visit our Parking & Directions page for further information.

Prohibited Items:

  • Beverages – including alcohol
  • Bottles, cans or containers (empty or full; glass, plastic or aluminum)
  • Banners and signs larger than 20’’ x 20’’ – all signs will be reviewed for content
  • Large bag and Backpacks larger than 16" x 8" x 16"
  • Footballs and basketballs
  • Laser devices and pointers
  • Mace and pepper spray
  • Zappers or fireworks
  • Air horns, bullhorns or other noisemakers
  • Stools, folding chairs, or lawn furniture
  • Beach balls or other inflatable items
  • Sticks – including signs with sticks
  • Guns, chains, wallet chains, spiked jewelry/clothing, knives or any other weapons
  • Pets – with the exception of service animals
  • Ice chests and coolers
  • Squirt guns and Super Soakers
  • Skateboards and rollerblades
  • Frisbees and glow sticks
  • Strollers – car seats are permitted, must be placed in a ticketed seat
  • Masks – full head or face
  • Umbrellas

Property Check-In

Property check-in is offered for most events, and is located next to the box office. Cal Coast Credit Union Open Air Theatre is not liable for any items checked in. Please put your name, phone number and seat location on the tag to be tied to your property, and please be sure to pick up your items upon leaving the event. Items left will not be mailed.

Items NOT allowed in property check-in:

  • Weapons
  • Guns – real or fake
  • Spiked jewelry
  • Mace or pepper spray
  • Alcohol
  • Drugs
  • Bottles, cans or containers (empty or full; glass, plastic or aluminum)
  • Any other dangerous item as determined by staff

Public Transportation

Cal Coast Credit Union Open Air Theatre is located on the San Diego State campus. There is an MTS bus and trolley station immediately south of the venue. The SDSU trolley station lies on the Green Line that runs east and west. Visit the MTS website for further details, and visit our Parking & Directions page for directions from the SDSU MTS station to Cal Coast Credit Union Open Air Theatre.

Rain or Shine

Events scheduled at the CCCU-OAT occur rain or shine unless the artist or event cancels.

Re-Entry

Re-entry is typically not allowed during events. For information regarding a specific event, please contact the administrative office.

Recording Devices

Typically, recording devices are not allowed into Cal Coast Credit Union Open Air Theatre. Please contact the administrative office for information regarding a specific event.

Restrooms

There are restrooms available to guests on the top level concourse, and on the mid-level, outside the double and triple letter sections.

Seat Cushions

Seat cushions are allowed. No plastic or metal framing.

Security Screening

All guests are subject to a security screening before entering the facility.

Smoking

There is no smoking allowed within the Cal Coast Credit Union Open Air Theatre, or on the San Dieo State University campus, including the use of electronic cigarettes. Please visit SDSU Smoking Policy Page for further details.

Special Events

Cal Coast Credit Union Open Air Theatre holds a variety of special events, from lectures to private parties. Please contact the management office to inquire about renting the facility.

Strollers

Strollers are not permitted inside Cal Coast Credit Union Open Air Theatre.

Tailgating

There is no tailgating of any kind allowed at Cal Coast Credit Union Open Air Theatre or in the surrounding areas.

Taxi Services

For a safe ride to and from Cal Coast Credit Union Open Air Theatre, please contact one of the following companies:

  • Yellow Cab – (619) 234-6161
  • San Diego Cab – (619) 226-TAXI 
  • Orange Cab – (619) 291-3333
  • USA Cab – (619) 231-1144
  • San Diego Trolley/Bus – (800) COMMUTE
  • Cloud 9 Shuttle – (800) 974-8885
  • San Diego Taxi Administration – (619) 595-3081

Tickets

Tickets for Cal Coast Credit Union Open Air Theatre events can be purchased at the Viejas Arena box office in person in advance, or through Ticketmaster – online or by phone. Customers can avoid the Ticketmaster service fee by purchasing their tickets through our box office. Please visit our Ticketing A-Z Guide for further information.

Umbrellas

Are not allowed and will not be available for property check in

Violation of Policies

Any violation of theatre policies or state/local laws may result in ejection, fines, and/or prosecution to the fullest extent of the law. Violators may be barred from future events.

Water & Drinking Fountains

Water is served at all of the concession stands. Drinking fountains can be found on the upper level.