Almost all events scheduled require every patron to have a ticket for entry. Standard policy is that only “babes in arms” are allowed in without a ticket. Any child admitted without a ticket is required to remain in parents lap. For family events, age restrictions may vary.
Cancelled or rescheduled events
If an event is cancelled, tickets can be taken back to point of purchase for a refund. Customers who purchased tickets through Ticketmaster on line or over the phone will generally receive a refund without having to return the tickets. Customer's who purchased tickets at a Ticketmaster Ticket Center will have to return to the ticket center to receive their refund. Tickets purchased at the Viejas Arena ticket office must be returned to that office for a refund. Refunds will only be made in the same method of payment used to originally purchase the tickets at the ticket office. If an event is postponed, patrons can hold on to their tickets until a new date is scheduled or tickets can be taken back to point of purchase for a refund.
Event on-sale information
When a newly scheduled event at Viejas Arena goes on sale to the general public, the Viejas Arena ticket office will be open to sell tickets. If an on sale is scheduled on a Saturday or Sunday, the ticket office will remain open until all customers in line are served. After the line is served, the box office will close. If an event goes on sale during the week, the ticket office will remain open until the normal closing hour.
Random Number Distribution (Lottery Procedure)
Depending on the show, the Viejas Arena ticket office will use random numbers for an on sale. Call the Viejas Arena information line, at 619-594-6947, to find out if random numbers will be used for a particular on sale. Random numbers are used to ensure a fair distribution of tickets during the on sale. Even if random numbers are not used for an on sale, no customer will be allowed to "camp out" in front of the box office prior to the on sale. The following random number procedure is based on an on sale time of 10am:
Refunds, Exchanges and Upgrades
Refunds, exchanges, and upgrades are not available.
Same day ticket orders
Same day ticket orders are only available through Ticketmaster on line and over the phone. Tickets are usually taken off sale over the phone and internet at 3pm on the day of the event. At that time, tickets can only be purchased at the box office or through Ticketmaster Ticket Centers.
Tickets which are lost, stolen or not received in the mail
Ticket replacement procedure for LOST TICKETS:
Ticket replacement procedure for STOLEN TICKETS:
Ticket replacement procedure for TICKETS NOT RECEIVED IN THE MAIL:
Tickets purchased through Ticketmaster on line or over the phone - Customer must call Ticketmaster customer service at 1-800-745-3000 to report their tickets were not received in the mail. The customer service will arrange to have the replacement tickets available to be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Ticketmaster will call the box office is authorized to print, can be picked up according to the following schedule:
Orders where tickets were lost, stolen, or tickets were not received in the mail will be available on the day of the event AFTER 4PM. Customers picking up Ticketmaster will call orders must have picture id and the credit card originally used to purchase the tickets.
All other will call (in-house orders, artist will call, promoter will call) is generally available 90 MINUTES PRIOR TO THE SHOW TIME. Picture id is required in order to pick up any will call.