The Open Air Theatre recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990 and makes every effort to comply with both ADA and state accessibility mandates. In addition, the Open Air Theatre strives to be proactive in recognizing and responding to the needs of all our guests. The following will give you helpful information on ticketing policies and procedures used to make your visits with us memorable and enjoyable.
Purchasing Tickets in Accessible Seating Areas
Accessible seating for guests in wheelchairs and guests with limited mobility are available throughout the arena and based on event configuration. Tickets in the accessible seating areas can be purchased through Ticketmaster or through the Viejas Arena ticket office. Ticketmaster will only sell 1 companion seat with 1 wheelchair space. The Viejas Arena ticket office will sell up to 3 companion seats with 1 wheelchair space. Customers can phone the Viejas Arena ticket office at 619-594-5085 with any questions.
All companion seats are reserved for the companions of guests in wheelchairs. Any unsold seat in these areas will be released two weeks prior to event date unless ticket sales dictate otherwise.
Purchasing Tickets in Visually Impaired or Hearing Impaired Areas
Visually and hearing impaired patrons should contact the Viejas Arena ticket office at 619-594-5085. There are a limited number of seats available in these areas and are sold on a first-come-first-served basis. Any unsold seat in these areas will be released two weeks prior to event date unless ticket sales dictate otherwise.
Inerpreting services can be provided by the arena with a minimum of 3 weeks notice. Patrons needing interpreting services who have purchased seats in the hearing impaired area should contact the Viejas Arena ticket office manager at 619-594-5085.
The Open Air Theatre will exchange tickets, if available, in order to accommodate guests with disabilities. Patrons who have purchased tickets in the conventional seating area who may need access to accessible seating can exchange their tickets by calling the ticket office manager at 619-594-5085.
Assistive Listening Devices
Assistive listening devices are available at no charge from Guest Services. They are provided at no charge but a driver's license or credit card will be required as a deposit.