Accessibility Ticketing
The Open Air Theatre recognizes the needs of persons
with disabilities, as defined by the Americans with
Disabilities Act (ADA) of 1990 and makes every effort
to comply with both ADA and state accessibility mandates.
In addition, the Open Air Theatre strives to be proactive
in recognizing and responding to the needs of all our
guests. The following will give you helpful information
on ticketing policies and procedures used to make your
visits with us memorable and enjoyable.
Purchasing Tickets in Accessible
Seating Areas
Accessible seating for guests in wheelchairs and guests
with limited mobility are available throughout the arena
and based on event configuration. Tickets in the
accessible seating areas can be purchased through Ticketmaster
or through the Viejas Arena ticket office. Ticketmaster
will only sell 1 companion seat with 1 wheelchair space.
The Viejas Arena ticket office will sell up to 3 companion
seats with 1 wheelchair space. Customers can phone
the Viejas Arena ticket office at 619-594-5085 with any
questions.
Companion Seating
All companion seats are reserved for the companions
of guests in wheelchairs. Any unsold seat in these
areas will be released two weeks prior to event date
unless ticket sales dictate otherwise.
Purchasing Tickets in Visually Impaired or Hearing Impaired Areas
Visually and hearing impaired patrons should contact
the Viejas Arena ticket office at 619-594-5085. There
are a limited number of seats available in these areas
and are sold on a first-come-first-served basis.
Any unsold seat in these areas will be released two
weeks prior to event date unless ticket sales dictate
otherwise.
Interpreting Services
Inerpreting services can be provided by the arena with
a minimum of 3 weeks notice. Patrons needing interpreting
services who have purchased seats in the hearing impaired
area should contact the Viejas Arena ticket office manager
at 619-594-5085.
Ticket Exchanges
The Open Air Theatre will exchange tickets, if available,
in order to accommodate guests with disabilities. Patrons
who have purchased tickets in the conventional seating
area who may need access to accessible seating can exchange
their tickets by calling the ticket office manager at
619-594-5085.
Assistive Listening Devices
Assistive listening devices are available at no charge
from Guest Services. They are provided at no charge
but a driver's license or credit card will be required
as a deposit.
Info