The OAT staff strive to provide excellent customer service for each of our guests, including guests with special needs and disabilities as defined by the Americans with Disabilities Act (1990 – ADA). We make every effort to comply with both the ADA and California accessibility mandates. The following is a highlight of the services we provide:
Assistive Listening Devices
Assistive Listening Devices are available, with a picture ID as a deposit, at Guest Services located at Guest Services. This is a complimentary service.
Ticketmaster will sell one companion seat with each guest in a wheelchair. You may be able to purchase more companion seats, pending availability, by calling the OAT ADA Seating Coordinator, June Barreras, at 619.594.5085.
OAT personnel have been trained in emergency evacuation procedures to ensure the safe evacuation of all our guests, including our guests with disabilities, in the case of an emergency. Please pay careful attention to ushers and security personnel for instructions.
The elevator is located inside the campus library. Please speak with a disabled assistant at our customer service entrance for assistance. This elevator is for use by our guests with disabilities, their companions, and credentialed guests only. Guests must have tickets for seats located in the double or triple letter wheelchair sections.
OAT staff is available to escort you and your companion to your seat. This service is provided at our Customer Service entrance.
All restrooms, drinking fountains and fixed concessions stands at OAT are accessible.
First Aid is located on the upper concourse. Any usher or security personnel will be able to assist you in locating First Aid. For most events, paramedics are on-site.
Accessible parking for OAT is available in the following areas:
Guests must have a state issued disability-parking hangtag or license plate to park in the disabled parking spaces
Service Animals/Guide Dogs
Service Animals are welcome to OAT and will rest in the seating area of the individual with a disability, rather than in the aisle.
Sign Language Interpreters
OAT is pleased to arrange for sign language interpreter services, for public events, given three weeks notice. Please contact our ADA Seating Coordinator, June Barreras, at 619.594.5085. Interpreter services are not guaranteed for every event; however, we will make every effort to accommodate each request.
When purchasing tickets, please clarify that you are seeking to purchase accessible/disabled seats so that you are best served.
Pending the event configuration, wheelchair seating and limited mobility seats are located throughout the Open Air Theatre. Tickets may be purchased through Ticketmaster or the Viejas Arena/OAT Box Office. You may access Ticketmaster by calling 1-800-745-3000 or online at www.ticketmaster.com. Please select the icon
The Viejas Arena Box Office, located at Viejas Arena, adjacent to Gate 2 on the southwest side of the arena has wheelchair accessible ticket windows and is a Ticketmaster outlet. This Viejas Arena Box Office is open Mon-Fri and can assist with all ticket sales for events at the OAT. On the day of the event, the OAT Box Office will be open to assist you. Please call for times of operation on day of event: 619-594-0385
The OAT has wheelchair accessible seats in each of the three seating locations. Tickets are sold on a first-come, first-served basis.
Guests with either a hearing or visual impairment should contact the OAT ADA Seating Coordinator, June Barreras at 619.594.5085. A limited number of seats are available in these areas and are sold on a first-come, first-served basis.
OAT will exchange tickets, if available, in order to accommodate a guest with a disability. Please contact our ADA Seating Coordinator, June Barreras at 619.594.5085.
Unsold seats in these areas will be released for general sale two weeks prior to the event date unless ticket sales dictate otherwise.
Courtesy wheelchairs are provided at Guest Services, for guests requiring assistance to and from their seats. The wheelchairs are used for transporting guests only, not for seating during an event and cannot be taken outside of the venue.
If you have your own wheelchair and would like to transfer into a seat, we can store your wheelchair for you during the event. Our staff will make arrangements to return your wheelchair to you at the conclusion of the event or as requested.
At any time during the event, please feel free to contact us through our main phone number at 619.594.0234. This phone is staffed through the duration of the event.
We value and appreciate your feedback, suggestions, and opinions. Please forward an email to Deanne.email@example.com, give us a call at 619.594.0234 or mail us a note to Viejas Arena, 5500 Canyon Crest Drive, San Diego, California 92182-4210.